Job summary
An
excellent opportunity has arisen for an additional experienced Receptionist to
join our existing team.
Shift
Pattern 1:
24.25 hours per week
Monday 08:15-18:30
Tuesday 13:00-18:30
Wednesday Day Off
Thursday
Day Off
Friday
08:15-18:30
*Holiday/Sickness Cover
as required.
Main duties of the job
As a key point of
contact for over 3,500
patient interactions per week, our reception team plays a vital
role in ensuring smooth and efficient operations. Responsibilities include
managing appointments using the latest AI-driven Rapid Health system,
handling patient inquiries and maintaining accurate medical records. All duties
are performed in line with established Practice
Policies to uphold high-quality patient care.
Call
Handler answering calls from patients, and signpost patients in the use of
the latest AI technology system (Rapid Health) for appointments, prescription
requests and general enquires.
To
assist the doctors in the provision of accessible, effective and high quality
medical services.
To
provide a courteous, confidential and sympathetic reception service to patients
and visitors.
To
ensure that clinical appointments are used as efficiently as practicable.
To
maintain computerised/manual medical records, monitor team shared email mailbox,
action internal TASKs and daily administrative duties as set by the Reception
Manager.
To
contribute to the overall effectiveness of the Ashfield Surgery team.
About us
We are a large, busy training practice in Sutton Coldfield,serving just over 15,000 patientswith 6 GP Partners, 3 Salaried, & 4 GP Registrars,1 Physician Associate, 6 Practice Nurses, 3 HCAs and a Paramedic. We offer excellent working conditions in a modern purpose-built surgery. Our clinical system is EMIS Web.We are a Primary Care Team that believes in delivering high quality patientcare through teamwork.
Job description
Job responsibilities
RECEPTION
Call
Handler answering calls from patients, and signpost patients in the use of
the latest AI technology system (Rapid Health) for appointments, prescription
requests and general enquires.
Booking
in arrivals for doctors, nurses and other members of the Primary Health Care
Team and monitoring the flow of patients into consulting and treatment rooms.
Registering
new patients, explaining the function of the Practice and the procedures in
case of illness, and giving details of services available.
Advising
patients of relevant charges for private services, accepting payment and
issuing receipts.
Registering
visitors, contractors, and pharmaceutical representatives, then notifying their
designated contacts.
Ensuring
that details of any unresolved or urgent matters are conveyed to incoming staff
at changeover times.
OTHER DUTIES
CONSIDERED APPROPRIATE TO THE POST
Ensuring
the surgery is securely closed at the end of the workday.
Completing
other clerical support duties necessary within the accepted capabilities of the
post, such as working through TASKs, monitoring the RAPID Health mailbox and
sending messages to patients via Accurx.
Any
and all other tasks deemed appropriate by management.
Complying with terms
of Ashfield Surgery Patients Charter and Practice Policies
Job description
Job responsibilities
RECEPTION
Call
Handler answering calls from patients, and signpost patients in the use of
the latest AI technology system (Rapid Health) for appointments, prescription
requests and general enquires.
Booking
in arrivals for doctors, nurses and other members of the Primary Health Care
Team and monitoring the flow of patients into consulting and treatment rooms.
Registering
new patients, explaining the function of the Practice and the procedures in
case of illness, and giving details of services available.
Advising
patients of relevant charges for private services, accepting payment and
issuing receipts.
Registering
visitors, contractors, and pharmaceutical representatives, then notifying their
designated contacts.
Ensuring
that details of any unresolved or urgent matters are conveyed to incoming staff
at changeover times.
OTHER DUTIES
CONSIDERED APPROPRIATE TO THE POST
Ensuring
the surgery is securely closed at the end of the workday.
Completing
other clerical support duties necessary within the accepted capabilities of the
post, such as working through TASKs, monitoring the RAPID Health mailbox and
sending messages to patients via Accurx.
Any
and all other tasks deemed appropriate by management.
Complying with terms
of Ashfield Surgery Patients Charter and Practice Policies
Person Specification
Qualifications
Essential
- Good standard of general education
- GSCE English or equivalent standard
- GSCE Mathematics or equivalent standard
Desirable
Experience
Essential
- Directing patients to RAPID HEALTH triage system to book appointments for patients
- Booking patients in as they arrive at reception desk or assisting with the check in machine
- Facilitating patients access to clinical staff, ensuring efficiency of appointments system
- IT skills accessing patient records as required
- Scanning
- Photocopying
Desirable
- Experience of working within a GP Practice
- Experience of using IT software to access patient records
- Experience of an AI Technology system for booking appointments such as Rapid Health.
Good interpersonal and communication skills
Essential
- Excellent communication skills both written and oral.
- Willingness to help others.
- Excellent interpersonal skills.
- Time management.
- Can work well under pressure.
- Team player.
- Flexible approach to work.
Person Specification
Qualifications
Essential
- Good standard of general education
- GSCE English or equivalent standard
- GSCE Mathematics or equivalent standard
Desirable
Experience
Essential
- Directing patients to RAPID HEALTH triage system to book appointments for patients
- Booking patients in as they arrive at reception desk or assisting with the check in machine
- Facilitating patients access to clinical staff, ensuring efficiency of appointments system
- IT skills accessing patient records as required
- Scanning
- Photocopying
Desirable
- Experience of working within a GP Practice
- Experience of using IT software to access patient records
- Experience of an AI Technology system for booking appointments such as Rapid Health.
Good interpersonal and communication skills
Essential
- Excellent communication skills both written and oral.
- Willingness to help others.
- Excellent interpersonal skills.
- Time management.
- Can work well under pressure.
- Team player.
- Flexible approach to work.
