Medical Receptionist and Administrator

Job description

Job responsibilities

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required, ie, change of addresses, names, tel nos.
• Make and serve refreshments, ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff.
• Premises:

• Open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients.

• When last to leave at the end of the day, ensure that the building is totally secured, and rooms are tidied and ready for the next day.

• Ensure that all new patients are registered onto the computer system promptly and accurately, including Temporary Residents.
• Book Childhood Immunisations and complete necessary administration when Reception Supervisor unavailable.
• Do necessary administration of Pathology Data that comes through on tasks.
• Tasks
• EDI
• Empty and allocate contents of WYCSA bag.
• Insurance reports and medical records requests when Reception Supervisor is unavailable.
• Arranging transport for patients when necessary.
• Periodically checking Fax machine and printing off newly arrived faxes.
• Opening, stamping with date and action stamp all incoming post.
• Advising Practice manager when Stationary or other equipment is required.
• Sending faxes to outside organisations when required.
• Filing clinical letters into relevant trays in reception.
• Actioning tasks within a timely manner.

Administrative duties to include:

• QOF work

• Practice, National and Local Services such as Flu campaigns, Dementia Screening etc

• Diabetes 9 care processes booking and monitoring

• Cytology invites and recalls

• Monitoring patient call and recall systems, including DMARDS and Blood tests

• Filing and retrieving paperwork

• Extraction of necessary data from clinical correspondence and input into Electronic Patient Record, including NHS Mail

• Report faults to software supplier and track progress

• Ensure security of data at all times

• Pathology administration

• Cover Practice Secretary when required, E-referrals

• Cover other administrative work over holidays and sickness

• Scan and match incoming mail to patients computer held records

• Registrations and deductions

• Filing and collection of notes for PCSE

• Add data to sharepoint systems in a timely manner

• Medical Reports administration and timely management of.

• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Person Specification

Qualifications

Essential

• GCSE English and Maths A-C/ 4-9
• Customer Services Experience
• Previous Administrative or Reception work experience
• Full checkable work history

Desirable

• Experience in Primary or Secondary Care Administration or Reception work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Avicenna Medical Practice

Address

Bluebell Building

Barkerend Health Centre

Bradford

BD3 8QH

Employer's website

http://avicennamedicalpractice.co.uk/ (Opens in a new tab)