Job summary
We
are recruiting a medical receptionist to join our team at Briarwood Medical
Centre.
We pride ourselves on
providing a very high level of support to our patients when they access our
services and our reception team is usually their first point of contact.
Previous
experience of working in general practice would be desirable but a strong focus on customer
service and a desire to do things well are essential.
The post is for 30 hours per week to be worked Monday, Thursday and Friday 8.00am to 6.30pm. These will be your set days to work but you should be available Monday to Friday 8.00am to 6.30pm as we require flexibility to cover for other team members annual leave.
Main duties of the job
To deal with all enquiries from patients efficiently and courteously. Ensure that all filing, record keeping and distribution of documentation is undertaken in accordance with practice policy.
To promote a positive and professional image of Briarwood Medical Centre.
To be pleasant and courteous to service users and colleagues.
To work proactively as a team member.
To work to a consistently high standard and seek to improve skills and abilities.
To be willing to ask for help on anything that you are unsure of.
To be willing to take part in training opportunities.
To have the knowledge and skills to utilise EMIS, iPlato, Accurx and NHS email although training will be given.
To answer the telephone, make and cancel appointments as appropriate and deal with all enquiries in a professional manner.
To register patients following practice procedures.
About us
We believe that we offer
the chance to work in a forward-thinking general practice with a
friendly and supportive team, open culture and good opportunities for personal
development in the future.
If you are interested in the role, we would like to hear from you. For
informal enquiries or visit, please contact us
Job description
Job responsibilities
Act as
first point of contact for patients to facilitate their access to the range
of services provided by the Practice and where appropriate signpost them to the
wider healthcare system.
Answer the
telephone to patients and other callers.
Greet,
assist and direct patients and visitors to the Practice.
Co-ordinate
the flow of communication between clinicians and patients during the working
day. Ensure that messages are accurately delivered to the appropriate person.
Pro-actively
invite patients to attend appointments, check-ups or regular long-term
condition clinics as appropriate.
Provide
patients with appointment slots that, to the greatest extent possible, meet
their needs and optimise the use of clinical time in accordance with practice
policies.
Actively
promote services to patients and facilitate their access to them.
Ensure
patient contacts by phone or in person are accurately recorded on the system
so that other members of the team have a complete picture of a patients
status if they are dealing with them in future.
Provide
support to other members of the team as appropriate.
Processing
requests for medication and resolving queries in line with protocol.
Participate
in team meetings and contribute ideas for improving how we provide care.
General administration
to support the smooth running of the practice.
Job description
Job responsibilities
Act as
first point of contact for patients to facilitate their access to the range
of services provided by the Practice and where appropriate signpost them to the
wider healthcare system.
Answer the
telephone to patients and other callers.
Greet,
assist and direct patients and visitors to the Practice.
Co-ordinate
the flow of communication between clinicians and patients during the working
day. Ensure that messages are accurately delivered to the appropriate person.
Pro-actively
invite patients to attend appointments, check-ups or regular long-term
condition clinics as appropriate.
Provide
patients with appointment slots that, to the greatest extent possible, meet
their needs and optimise the use of clinical time in accordance with practice
policies.
Actively
promote services to patients and facilitate their access to them.
Ensure
patient contacts by phone or in person are accurately recorded on the system
so that other members of the team have a complete picture of a patients
status if they are dealing with them in future.
Provide
support to other members of the team as appropriate.
Processing
requests for medication and resolving queries in line with protocol.
Participate
in team meetings and contribute ideas for improving how we provide care.
General administration
to support the smooth running of the practice.
Person Specification
Qualifications
Essential
- Experience in a customer service role. Knowledge of how to handle and manage personal sensitive data in accordance with General Data Protection Regulations
Desirable
- General Practice or NHS Experience
Person Specification
Qualifications
Essential
- Experience in a customer service role. Knowledge of how to handle and manage personal sensitive data in accordance with General Data Protection Regulations
Desirable
- General Practice or NHS Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
