Job summary
The Operations Manager will be responsible for managing a team of staff
engaged in the delivery and management of services on behalf of the PCN.
They
will provide proactive and flexible day to day support to the team and valuablemanagement advice ensuring
that a high quality of service is delivered with the
service user at the core.
Experience in people management is key as they will lead the human resource requirements of the service that includes, workforce and development planning, carrying out supervision and appraisals, and staff wellbeing.
They will play a lead role in
providing operational support to the Clinical Operations Lead and the Clinical
Lead to ensure a joined up and cohesive working environment.
They will ensure high quality service delivery
and support with sustainability and growth.
They will obtain valuable knowledge and expertise of the services delivered
within the Erewash PCN and understand the stakeholders working with Erewash.
The post holder will be required to
work autonomously in order to address issues impacting on service delivery with
overall strategic direction from the PCN Team Up Clinical Operations Lead and Clinical Lead. The post holder will ensure
that key stakeholder relationships are managed with partners across the Health
and Care system.
Main duties of the job
Provide immediate advice and direction
to team members in relation to operational service issues, analysing and interpreting the various options available.
Provide managerial and technical
advice to other disciplines and agencies in relation to the service.
To ensure that all relevant policies
and procedures are adhered to by all staff. Ensure all staff are appropriately supervised and appraised and that opportunities for Continuous Professional Development are identified and maximised.
Take responsibility for the
selection, appointment, and retention of team members.
Operationally manage staff
attendance, sickness, and annual leave for the team
Prioritise own workload and the
work of the team.
Ensure safe and effective staffing
levels.
Establish and maintain a free flow
of information and communication with staff, including chairing team meetings
e.g. governance meetings.
Ensure that effective systems are in place to ensure teams function safely e.g. setting up processes, monitoring and review, ensuring governance and team structures are appropriate and effective.
About us
Erewash Health Partnership (EHP) was established on 1 April 2018
and is a single GP Partnership comprising of eight constituent practices (see
below). EHP employs approximately 250
people who work within the constituent practices and central team.
As well as providing high quality core
primary care services, EHP is the prime provider for delivering services to
Erewash Primary Care Network (EPCN), as well as operating its own services for
EHP Partners.
Job description
Job responsibilities
Are you ready to take your career to the next level?
Why not consider a move Erewash.
Were looking for an exceptional leader to join our team as an Operations Manager, within our established service.
The role of Operations Manager is diverse, fast-paced and plays a crucial role in the operation's success.
You will have experience of overseeing and delivering a service, be a strong manager of people and have a natural talent for leadership.
You will have the opportunity to make a real difference in people's lives by managing a team of dedicated clinicians who look after housebound residents with complex needs who work closely together to safely implement personalised plans for our residents.
Key Duties and Responsibilities include:
- Managing the escalation of accidents, incidents, and complaints
- Recruiting and retaining care staff to assist residents who require complex care plans
- Establishing and maintaining robust operational procedures in the office to ensure high-quality service delivery
- Meeting budget goals and managing office-related costs
- Overall responsibility for the safe service delivery in line with CQC regulations and company policies and procedures
- Participating in meetings and forums to assess service provision
So, if youre highly motivated and organised, thrive on exceeding expectations and share our passion for delivering outstanding care, then we would invite to apply for this exciting opportunity with us.
Start and finish times will vary between 8 am and 6 pm, based on business needs and to support operational escalation. T
Candidates must possess a valid driving license and a vehicle, to travel across sites and offices will be necessary.
For this opportunity, strong management experience is essential. Ideally, this should be within healthcare, however we will consider applicants from other sectors.
Job description
Job responsibilities
Are you ready to take your career to the next level?
Why not consider a move Erewash.
Were looking for an exceptional leader to join our team as an Operations Manager, within our established service.
The role of Operations Manager is diverse, fast-paced and plays a crucial role in the operation's success.
You will have experience of overseeing and delivering a service, be a strong manager of people and have a natural talent for leadership.
You will have the opportunity to make a real difference in people's lives by managing a team of dedicated clinicians who look after housebound residents with complex needs who work closely together to safely implement personalised plans for our residents.
Key Duties and Responsibilities include:
- Managing the escalation of accidents, incidents, and complaints
- Recruiting and retaining care staff to assist residents who require complex care plans
- Establishing and maintaining robust operational procedures in the office to ensure high-quality service delivery
- Meeting budget goals and managing office-related costs
- Overall responsibility for the safe service delivery in line with CQC regulations and company policies and procedures
- Participating in meetings and forums to assess service provision
So, if youre highly motivated and organised, thrive on exceeding expectations and share our passion for delivering outstanding care, then we would invite to apply for this exciting opportunity with us.
Start and finish times will vary between 8 am and 6 pm, based on business needs and to support operational escalation. T
Candidates must possess a valid driving license and a vehicle, to travel across sites and offices will be necessary.
For this opportunity, strong management experience is essential. Ideally, this should be within healthcare, however we will consider applicants from other sectors.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
Desirable
- Clinical qualification i.e. First level Nurse, AHP, Social Worker
Experience
Essential
- Demonstrable experience at an operational management level.
- Excellent people management skills.
- Effectively leads, manages and motivates a team by being highly visible, approachable and communicative at all levels; utilising effective written, oral and presentation skills.
- Manage performance through the application of HR processes.
- Demonstrates flexibility to deal with the needs of unscheduled services and able to prioritise workloads and work under pressure.
- Ability to identify risk and assess/manage risk when working with individuals
Desirable
- Management and training/coaching experience.
- Knowledge of Health systems e.g., SystmOne, Datix, Health roster
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
Desirable
- Clinical qualification i.e. First level Nurse, AHP, Social Worker
Experience
Essential
- Demonstrable experience at an operational management level.
- Excellent people management skills.
- Effectively leads, manages and motivates a team by being highly visible, approachable and communicative at all levels; utilising effective written, oral and presentation skills.
- Manage performance through the application of HR processes.
- Demonstrates flexibility to deal with the needs of unscheduled services and able to prioritise workloads and work under pressure.
- Ability to identify risk and assess/manage risk when working with individuals
Desirable
- Management and training/coaching experience.
- Knowledge of Health systems e.g., SystmOne, Datix, Health roster
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
