Reception Care Navigator

Job description

Job responsibilities

Reception Care Navigator Duties

• Answer telephone calls promptly and respond appropriately.
• Act as a Care Navigator, signposting patients to the most appropriate clinician or service (e.g. GP, nurse, pharmacist, or external services) based on their needs.
• Use care navigation protocols to ensure patients are directed safely and effectively, including identifying urgent or emergency presentations.
• Collect fees, arrange ambulance transport, and maintain waiting areas and reception.
• Extract and maintain accurate patient medical records, ensuring all correspondence is filed correctly.
• Prepare consulting rooms before and after clinics, ensuring all necessary equipment is available.
• Prepare repeat prescriptions and liaise with clinicians regarding irregular requests.
• Prepare specimens for laboratory collection and bring urgent results to clinician attention.
• Manage incoming post and ensure familiarity with clinical and administrative computer systems.

Dispensing Duties

• Dispense medicines according to practice and clinical guidelines.
• Check medicines against prescriptions; verify any doubts with the authorising clinician.
• Collect prescription charges and maintain accurate records of financial transactions.
• Endorse prescription forms, forward securely for processing/reimbursement, and maintain accurate documentation.
• Operate stock control to ensure continuity of supply and minimise wastage.
• Ensure medicines are stored appropriately, including temperature-sensitive items, and maintain hygiene standards.
• Respond promptly to drug alert bulletins and maintain accurate dispensing records.
• Non-qualified dispensing staff must complete NVQ Level 2 in Dispensing Services within two years of employment.

Other Duties

Perform other duties as required.

Person Specification

Experience

Essential

• Previous experience working in a clinical environment
• Previous patient/customer-facing experience in reception or clerical/admin roles
• Experience working in a busy environment
• Understanding of confidentiality and data security
• Effective verbal and written communication skills
• Good telephone manner
• Ability to prioritise workload and pay attention to detail
• Basic computer/keyboard skills
• Ability to work under pressure and deal with challenging situations
• Professional and courteous at all times
• Ability to work as an integral member of a team
• Flexible approach to working patterns
• Able to fulfil travel requirements between practice sites

Desirable

• Dispensing qualification or willingness to undertake
• Experience working in a dispensary
• Familiarity with general practice procedures
• Care navigation training and experience

Qualifications

Essential

• Minimum of three GCSEs at grade 4/ AC, including Maths and English

Desirable

• Dispensing qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

White Medical Group

Address

Ponteland Primary Care Centre

Meadowfield

Ponteland

Newcastle upon Tyne

NE20 9SD

Employer's website

https://whitemedicalgroup.gpsurgery.net (Opens in a new tab)