Business Administration Apprenticeship Level 3 (Reception)

Job description

Job responsibilities

Job Title: Business Administration Modern Apprentice Location: White Medical Group, Ponteland Primary Care Centre Salary: £7.55/hr (or in line with the UK National Minimum Wage for apprentices, depending on age and apprenticeship year) Hours: 37 hours per week Duration: [12-24 months, depending on apprenticeship program]

About the Role:

We are looking for a motivated and enthusiastic Business Administration Modern Apprentice to join our friendly GP practice. This is a fantastic opportunity to gain hands-on experience in a healthcare setting while working towards a nationally recognized qualification in business administration.

As an apprentice, you will develop key administrative skills and provide essential support to the practice team, helping to ensure the smooth running of the surgery and excellent patient care.

Key Responsibilities:

• Greeting and assisting patients at reception
• Handling phone calls and directing inquiries appropriately
• Booking, rescheduling, and cancelling patient appointments
• Maintaining accurate patient records using clinical systems
• Processing prescriptions and handling patient correspondence
• Assisting with the management of practice emails and paperwork
• Supporting the administration of referrals, recall and other documentation
• Maintaining confidentiality and adhering to GDPR regulations
• Helping with general office tasks such as filing, scanning, and data entry
• Providing administrative support to the management team

Skills & Qualities Required:

• Eligible for an apprenticeship
• Good communication and interpersonal skills
• Strong organizational and time-management abilities
• Basic IT skills, including familiarity with Microsoft Office
• Attention to detail and accuracy in administrative tasks
• Ability to work both independently and as part of a team
• A professional and friendly attitude
• Willingness to learn and adapt in a healthcare environment

Entry Requirements:

• English GCSE Grades 9-4 or A-C or Functional Skills Level 2
• Maths GCSE Grades 9-4 or A-C or Functional Skills Level 2
• No prior experience neededjust a keen interest in administration and healthcare
• Must be eligible to undertake an apprenticeship in the UK
• Driving licence or working towards one is desirable but not essential (due to location)
• Appointment is subject to an Enhanced DBS check

Benefits Package:

• On-the-job training and support from experienced staff.

As part of your apprenticeship, at least 6 hours per week will be dedicated to off-the-job training. This training may include: - Attending college or online learning sessions related to business administration and clinical coding. - Shadowing experienced staff to develop practical knowledge. - Learning how to use EMIS Web and other NHS systems. - Completing coursework and assessments set by the apprenticeship provider. - Attending workshops on NHS policies, data protection, and patient confidentiality. - Researching best practices for document management and healthcare administration.

This structured learning will support your development and help you gain a recognised qualification while working in a real-world healthcare environment.

• Full training in clinical coding and EMIS Web.
• Opportunity to develop valuable skills in healthcare administration.
• Career progression opportunities within the NHS or healthcare sector.

• Working hours: 37 hours per week
• Holiday entitlement: 21 days annual leave plus 8 bank holidays
• Probation period: 6 months
• Notice period: 1 week during probation, 1 month after probation
• Pension: NHS Pension Scheme (auto-enrolled) for eligible employess
• Sick pay scheme
• Uniform provided

Person Specification

Experience

Essential

• No prior experience neededjust a keen interest in administration and healthcare

Qualifications

Essential

• English GCSE Grades 9-4 or A-C or Functional Skills Level 2
• Maths GCSE Grades 9-4 or A-C or Functional Skills Level 2

Skills & Qualities Required

Essential

• Eligible for an apprenticeship
• Good communication and interpersonal skills
• Strong organizational and time-management abilities
• Basic IT skills, including familiarity with Microsoft Office
• Attention to detail and accuracy in administrative tasks
• Ability to work both independently and as part of a team
• A professional and friendly attitude
• Willingness to learn and adapt in a healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

White Medical Group

Address

Ponteland Primary Care Centre

Meadowfield

Ponteland

Newcastle upon Tyne

NE20 9SD

Employer's website

https://whitemedicalgroup.gpsurgery.net (Opens in a new tab)