Job summary
Due
to retirement, we are looking to recruit a full-time Practice Manager for our
GP practice in the village of Bexley, located in South East London.
The
successful candidate should be business-orientated and an enthusiastic
individual with NHS experience and good communication and IT skills, and
excellent organisational skills.
Main duties of the job
As
the Practice Manager you would run the business side of our GP Surgery. You
would be responsible for managing the practice's staff and budgets, developing
its business strategy and making sure that everything runs smoothly.
You
will need both good general management and managing peoples' skills.
In
this role you would need to be an excellent organiser. You would need
accounting and budgeting skills. You would also need business planning skills. You
will provide leadership and management skills to enable the practice to meet
its agreed aims and objectives within a profitable, efficient, safe and
effective working environment. At all times the post holder must act in a
manner consistent with the NHS code of conduct and lead by example.
About us
We are a friendly, high-achieving training practice with a patient list size of 7,300. Our team consists of 5 doctors, a nursing team of 3, a Clinical Pharmacist as well as good admin support. We pride ourselves on our friendly, supportive environment for both patients and staff and an extremely low staff turnover.
Job description
Job responsibilities
JOB
RESPONSIBILITIES:
Management
and planning
- Contribute
to practice and PCN strategy; formulate objectives and research and develop
ideas for future practice and PCN development.
- Monitor and evaluate performance of
the practice team against objectives; identify and manage change.
- Develop
and maintain effective communication both within the practice and with forging
links with other local practices, education bodies, the LMC and relevant
agencies, and in particular working collaboratively within the PCN.
Financial
management
- Manage
practice budgets and seek to maximise income.
- Understand
and report on the financial implications of contract and legislation changes.
- Manage
practice accounts; submit year-end figures promptly and liaise with the
practices accountants.
- Monitor
cash flow, prepare regular forecasts and report to the Partners.
- Manage
and reconcile bank accounts.
- Monitor
and reconcile income and expenditure statements.
- Manage
Partners' drawings.
- Manage
and monitor PAYE for practice staff and maintain appropriate records.
- Manage
appropriate systems for handling and recording of cash and card payments and
petty cash.
Human
resources
- Oversee
the recruitment, retention and supervising of staff.
- Evaluate,
organise and oversee staff induction and training, and ensure that all staff
are adequately trained to fulfil their role.
- Develop
and implement effective staff appraisal and monitoring systems.
- Keep
abreast of changes in employment legislation.
- Maintain
up-to-date HR documentation (including job descriptions, employment contracts
and employment policies).
Organisational
- Convene
meetings, prepare agendas and ensure distribution of minutes as necessary.
- Develop
Practice protocols and procedures, review and update as required.
- Ensure
that the Practice premises are properly maintained and cleaned, and that
adequate fire prevention and security systems are in place.
- Develop
and review Health and Safety policies and procedures and keep abreast of
current legislation.
- Ensure
that the Practice is compliant and suitably prepared for inspections by
external bodies such as CQC.
- Arrange
appropriate insurance cover.
- Ensure
that the Practice has adequate disaster recovery procedures in place.
- Arrange
appropriate maintenance for Practice equipment.
Patient
services
- Adopt
a strategic approach to the development and management of patient services.
- Ensure service development and
delivery is in accordance with local and national guidelines.
- Maintain registration policies.
- Develop a method of increasing the
practices list size while following NHS guidelines and ensuring suitable
capacity is in place.
- Oversee repeat prescribing systems.
- Oversee and manage an effective
appointments system.
- Organise surgery timetables, duty
rotas and holiday cover.
- Maintain an effective complaints
management system.
- Liaise with our Patient Participation
Group and attend regular bi-monthly meetings.
Information
management and technology
- Keep
abreast of the latest developments in primary care IT and update the practice
management team.
- Motivate,
support and monitor staff in the use of IT; organise, oversee and evaluate IT training.
- Set
targets and monitoring standards for data entry and collection.
- Ensure
that the practice has effective IT data security, back-up, maintenance and
disaster recovery plans in place.
Health
and Safety
- Implement
and lead on health and safety.
- Maintain
an up-to-date knowledge of health and safety and infection control statutory
and best practice guidelines and ensure implementation across the practice.
- Identify
and report health and safety hazards and infection hazards immediately when
recognised.
Communication
- The
post holder should recognise the importance of effective communication within
the team and will strive to:
- Communicate
effectively with other team members.
-
Communicate effectively with
patients and carers.
- Skills,
interests and qualities the postholder should have:
- Excellent
organisational skills.
- The
ability to manage people and lead a team.
- Good
written and spoken communication skills.
- Accuracy
and attention to detail.
- Accounting
skills and budgeting awareness.
- Good
IT skills.
- Strategic
planning and business skills.
- Respect
for confidential information.
- Flexibility to attend some evening
meetings.
- This
role profile is intended to provide a broad outline of the main
responsibilities only. The postholder will need to be flexible in developing
the role in conjunction with the GP Partners.
Confidentiality
- In the
course of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately.
- In the
performance of the duties outlined in this job description, the postholder may
have access to confidential information relating to patients and their carers,
practice staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organisation. All such information from any source is to be
regarded as strictly confidential.
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Equality and diversity
- The postholder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance
of peoples rights, interpreting them in a way that is consistent with practice
procedures and policies, and current legislation.
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving
in a manner that is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Disclosure and Barring Service
Check
This post is subject to the
Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be
necessary for a submission for Disclosure to be made to the Disclosure and
Barring Service (formerly known as CRB) to check for any previous criminal
convictions.
Job description
Job responsibilities
JOB
RESPONSIBILITIES:
Management
and planning
- Contribute
to practice and PCN strategy; formulate objectives and research and develop
ideas for future practice and PCN development.
- Monitor and evaluate performance of
the practice team against objectives; identify and manage change.
- Develop
and maintain effective communication both within the practice and with forging
links with other local practices, education bodies, the LMC and relevant
agencies, and in particular working collaboratively within the PCN.
Financial
management
- Manage
practice budgets and seek to maximise income.
- Understand
and report on the financial implications of contract and legislation changes.
- Manage
practice accounts; submit year-end figures promptly and liaise with the
practices accountants.
- Monitor
cash flow, prepare regular forecasts and report to the Partners.
- Manage
and reconcile bank accounts.
- Monitor
and reconcile income and expenditure statements.
- Manage
Partners' drawings.
- Manage
and monitor PAYE for practice staff and maintain appropriate records.
- Manage
appropriate systems for handling and recording of cash and card payments and
petty cash.
Human
resources
- Oversee
the recruitment, retention and supervising of staff.
- Evaluate,
organise and oversee staff induction and training, and ensure that all staff
are adequately trained to fulfil their role.
- Develop
and implement effective staff appraisal and monitoring systems.
- Keep
abreast of changes in employment legislation.
- Maintain
up-to-date HR documentation (including job descriptions, employment contracts
and employment policies).
Organisational
- Convene
meetings, prepare agendas and ensure distribution of minutes as necessary.
- Develop
Practice protocols and procedures, review and update as required.
- Ensure
that the Practice premises are properly maintained and cleaned, and that
adequate fire prevention and security systems are in place.
- Develop
and review Health and Safety policies and procedures and keep abreast of
current legislation.
- Ensure
that the Practice is compliant and suitably prepared for inspections by
external bodies such as CQC.
- Arrange
appropriate insurance cover.
- Ensure
that the Practice has adequate disaster recovery procedures in place.
- Arrange
appropriate maintenance for Practice equipment.
Patient
services
- Adopt
a strategic approach to the development and management of patient services.
- Ensure service development and
delivery is in accordance with local and national guidelines.
- Maintain registration policies.
- Develop a method of increasing the
practices list size while following NHS guidelines and ensuring suitable
capacity is in place.
- Oversee repeat prescribing systems.
- Oversee and manage an effective
appointments system.
- Organise surgery timetables, duty
rotas and holiday cover.
- Maintain an effective complaints
management system.
- Liaise with our Patient Participation
Group and attend regular bi-monthly meetings.
Information
management and technology
- Keep
abreast of the latest developments in primary care IT and update the practice
management team.
- Motivate,
support and monitor staff in the use of IT; organise, oversee and evaluate IT training.
- Set
targets and monitoring standards for data entry and collection.
- Ensure
that the practice has effective IT data security, back-up, maintenance and
disaster recovery plans in place.
Health
and Safety
- Implement
and lead on health and safety.
- Maintain
an up-to-date knowledge of health and safety and infection control statutory
and best practice guidelines and ensure implementation across the practice.
- Identify
and report health and safety hazards and infection hazards immediately when
recognised.
Communication
- The
post holder should recognise the importance of effective communication within
the team and will strive to:
- Communicate
effectively with other team members.
-
Communicate effectively with
patients and carers.
- Skills,
interests and qualities the postholder should have:
- Excellent
organisational skills.
- The
ability to manage people and lead a team.
- Good
written and spoken communication skills.
- Accuracy
and attention to detail.
- Accounting
skills and budgeting awareness.
- Good
IT skills.
- Strategic
planning and business skills.
- Respect
for confidential information.
- Flexibility to attend some evening
meetings.
- This
role profile is intended to provide a broad outline of the main
responsibilities only. The postholder will need to be flexible in developing
the role in conjunction with the GP Partners.
Confidentiality
- In the
course of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately.
- In the
performance of the duties outlined in this job description, the postholder may
have access to confidential information relating to patients and their carers,
practice staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organisation. All such information from any source is to be
regarded as strictly confidential.
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Equality and diversity
- The postholder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance
of peoples rights, interpreting them in a way that is consistent with practice
procedures and policies, and current legislation.
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving
in a manner that is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Disclosure and Barring Service
Check
This post is subject to the
Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be
necessary for a submission for Disclosure to be made to the Disclosure and
Barring Service (formerly known as CRB) to check for any previous criminal
convictions.
Person Specification
Experience
Essential
- In this role you would need to be an excellent organiser. You would need accounting and budgeting skills. You would also need business planning skills. You will provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. At all times the post holder must act in a manner consistent with the NHS code of conduct and lead by example.
Person Specification
Experience
Essential
- In this role you would need to be an excellent organiser. You would need accounting and budgeting skills. You would also need business planning skills. You will provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. At all times the post holder must act in a manner consistent with the NHS code of conduct and lead by example.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
