City Health Practice Limited

Receptionist

Information:

This job is now closed

Job summary

An opportunity has arisen for a receptionist role within our City Health Practice Ltd Team.

As a receptionist you will be the first point of contact for patients and visitors. Ensuring that their interaction with the practice is both professional and supportive.

As a receptionist, you will need to be able to prioritise a variety of clerical / administrative tasks including but not limited to, answering the telephone, SystmOne, GP Browser, dealing with practice emails.

The successful candidate will have prior Customer Care knowledge and to be able to work not only part of a team but on their own initiative.

Main duties of the job

Greet patients and visitors in an efficient and courteous manner. Provide effective and polite telephone enquiry service. Proactively communicate information between relevant patients, doctors and other professionals. Record patient information and make clinic appointments. Provide administration support including the timely referral of patients. Support the requests for information made by patients and third parties.

About us

At CHPL, were passionate about people and we know that you are too, thats why were here isnt it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and youll be more than just a number.

Details

Date posted

04 September 2023

Pay scheme

Other

Salary

£21,313.50 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

A2509-23-0015

Job locations

Field View Surgery

840 Beverley Road

Hull

HU6 7HP


Job description

Job responsibilities

Please see attached job description and person specification for more information regarding the job role and responsibilities.

Job description

Job responsibilities

Please see attached job description and person specification for more information regarding the job role and responsibilities.

Person Specification

Qualifications

Essential

  • NVQ Level 2 in Business Administration / Customer Service or equivalent knowledge and experience
  • GCSE (or equivalent) in Maths and English

Experience

Essential

  • Experience of working with others
  • Experience of using ones own initiative
  • Experience of customer service environment
  • Good IT skills

Desirable

  • Experience of working within a General Practice office
  • Experience of using SystmOne
Person Specification

Qualifications

Essential

  • NVQ Level 2 in Business Administration / Customer Service or equivalent knowledge and experience
  • GCSE (or equivalent) in Maths and English

Experience

Essential

  • Experience of working with others
  • Experience of using ones own initiative
  • Experience of customer service environment
  • Good IT skills

Desirable

  • Experience of working within a General Practice office
  • Experience of using SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

City Health Practice Limited

Address

Field View Surgery

840 Beverley Road

Hull

HU6 7HP


Employer's website

https://www.marfleetlanesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

City Health Practice Limited

Address

Field View Surgery

840 Beverley Road

Hull

HU6 7HP


Employer's website

https://www.marfleetlanesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Administration Manager

Rosie Tracey

rosie.tracey@nhs.net

077943501819

Details

Date posted

04 September 2023

Pay scheme

Other

Salary

£21,313.50 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

A2509-23-0015

Job locations

Field View Surgery

840 Beverley Road

Hull

HU6 7HP


Supporting documents

Privacy notice

City Health Practice Limited's privacy notice (opens in a new tab)