Job summary
Job Summary:
Receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way.
Provide general assistance to the practice team and project
a positive and friendly image to patients and other visitors, either in person
or via the telephone.
We are looking for someone to work 25-30 hours per week, mainly afternoons.
Main duties of the job
Job
Responsibilities:
Ensure an effective and efficient reception
service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
Using judgement and communications skills ensure
that patients with no prior appointment are guided to complete the appropriate
in-line forms to seek the correct medical advice and support. Assess and
escalate where appropriate.
Explain practice arrangements and formal
requirements to new patients registering and those seeking temporary cover and
ensure all information required is provided in a legible format
Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
Assist when necessary with the processing of repeat
prescription requests.
Prepare lists and notes for all surgeries and
clinics held, ensuring completion of all associated paperwork.
Advise patients of relevant charges for private
(non General Medical Services) services, accept payment and issue receipts for
same.
Enter accurate patient consultations and information
on to the computer as required.
Patient notes and correspondence:
Retrieve and re-file records as required in the
filling room, ensuring strict alphabetical order is adhered to.
Ensure correspondence, reports, results etc. are
filed promptly and in the correct records, ensuring that all recent
correspondence is available when patients are seen.
About us
Grove Medical Centre is a GP practice located in a residential area of Egham. The practice provides GP services to 15,500 patients.
Services are provided from one location:
Grove Medical Centre - The Grove, Church Road, Egham, Surrey TW20 9QN.
There is a team of 3 GP partners, 5 salaried GPs (male and female). The practice is also a training practice for doctors.
Training practices help qualified doctors, known as registrars, complete the final stages of their GP training. The practice also provides training for nurses and paramedic practitioners.
The practice has a team of 3 nurses who provide nurse-led clinics and 3 healthcare assistants. The practice is supported by 4 clinical pharmacists and a Physician Associate who were employed by the Primary Care Network SASSE 2. GPs and nurses are supported by the practice manager, operations manager, team leaders and a team of reception, administration staff and care coordinators.
Grove Medical Centre is open 8am to 6.30pm Monday to Friday. The practice is part of a hub of GP practices which provides extended access appointments for patients during the week until 8pm and at weekends. Patients are able to access Out of Hours services through NHS 111.
Job description
Job responsibilities
Job
Responsibilities:
Ensure an effective and efficient reception
service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
Using judgement and communications skills ensure
that patients with no prior appointment are guided to complete the appropriate
in-line forms to seek the correct medical advice and support. Assess and
escalate where appropriate.
Explain practice arrangements and formal
requirements to new patients registering and those seeking temporary cover and
ensure all information required is provided in a legible format
Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
Assist when necessary with the processing of repeat
prescription requests.
Prepare lists and notes for all surgeries and
clinics held, ensuring completion of all associated paperwork.
Advise patients of relevant charges for private
(non General Medical Services) services, accept payment and issue receipts for
same.
Enter accurate patient consultations and information
on to the computer as required.
Patient notes and correspondence:
Retrieve and re-file records as required in the
filling room, ensuring strict alphabetical order is adhered to.
Ensure correspondence, reports, results etc. are
filed promptly and in the correct records, ensuring that all recent
correspondence is available when patients are seen.
Ensure records are kept in good repair with all
necessary information on the outside cover clearly visible.
When receiving completed forms (new
registrations, consent forms SARs etc) ensure that all blanks are filled in and
correct patient details added.
Assist with the management of NHS email and
Docman ensuring anything urgent is highlighted to the Duty Doctor or assigned
GP.
Premises:
Open up premises at the start of the day when
first to arrive and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure
that the building is totally secured, internal lights are off and side gate
locked.
Undertake any other additional duties
appropriate to the post as requested by the Partners or the Reception Manager
to include but not restricted to cancel clinics, rebook appointments, review
incoming post, record and send samples for investigation.
Job description
Job responsibilities
Job
Responsibilities:
Ensure an effective and efficient reception
service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
Using judgement and communications skills ensure
that patients with no prior appointment are guided to complete the appropriate
in-line forms to seek the correct medical advice and support. Assess and
escalate where appropriate.
Explain practice arrangements and formal
requirements to new patients registering and those seeking temporary cover and
ensure all information required is provided in a legible format
Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
Assist when necessary with the processing of repeat
prescription requests.
Prepare lists and notes for all surgeries and
clinics held, ensuring completion of all associated paperwork.
Advise patients of relevant charges for private
(non General Medical Services) services, accept payment and issue receipts for
same.
Enter accurate patient consultations and information
on to the computer as required.
Patient notes and correspondence:
Retrieve and re-file records as required in the
filling room, ensuring strict alphabetical order is adhered to.
Ensure correspondence, reports, results etc. are
filed promptly and in the correct records, ensuring that all recent
correspondence is available when patients are seen.
Ensure records are kept in good repair with all
necessary information on the outside cover clearly visible.
When receiving completed forms (new
registrations, consent forms SARs etc) ensure that all blanks are filled in and
correct patient details added.
Assist with the management of NHS email and
Docman ensuring anything urgent is highlighted to the Duty Doctor or assigned
GP.
Premises:
Open up premises at the start of the day when
first to arrive and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure
that the building is totally secured, internal lights are off and side gate
locked.
Undertake any other additional duties
appropriate to the post as requested by the Partners or the Reception Manager
to include but not restricted to cancel clinics, rebook appointments, review
incoming post, record and send samples for investigation.
Person Specification
Experience
Essential
- Experience as a receptionist.
- Experience of working in a healthcare setting, preferably in primary care.
- Experience of working through multiple systems at the same time in a time-efficient manner.
- Good customer service skills.
Desirable
- Experience of working with healthcare professionals and or previous experience in the NHS.
- Experience of working in a customer-facing role.
Person Specification
Experience
Essential
- Experience as a receptionist.
- Experience of working in a healthcare setting, preferably in primary care.
- Experience of working through multiple systems at the same time in a time-efficient manner.
- Good customer service skills.
Desirable
- Experience of working with healthcare professionals and or previous experience in the NHS.
- Experience of working in a customer-facing role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.