Private Healthcare Service Development Lead

Job description

Job responsibilities

Key Responsibilities

Service Design & Strategy

Develop a comprehensive vision and operational model for the new Private Service.

Conduct market analysis to identify patient needs, service gaps, and competitive positioning.

Define service scope, pricing structures, patient pathways, and quality standards.

Ensure alignment with regulatory requirements, clinical governance frameworks, and organisational objectives.

Operational Development

Create and document endtoend processes, workflows, and policies for the service.

Work with clinical and administrative teams to establish efficient booking, triage, and care delivery systems.

Identify required resources, including staffing, equipment, and digital tools.

Develop performance metrics and reporting mechanisms to monitor service quality and financial performance.

Implementation & Launch

Lead the phased rollout of the Private Service, ensuring readiness across all operational areas.

Coordinate training and onboarding for staff involved in delivering the service.

Collaborate with internal teams on branding, communications, and patient information materials.

Oversee early service delivery, troubleshoot issues, and refine processes based on feedback.

Stakeholder Engagement

Work closely with senior leadership, clinicians, and administrative teams to ensure cohesive development.

Build relationships with external partners, suppliers, and regulatory bodies as needed.

Provide regular updates, reports, and recommendations to the leadership team.

Person Specification

Skills

Essential

• the ability to deliver complex initiatives on time.
• Ability to translate strategic goals into practical, operational processes.
• Strong communication, leadership, and stakeholder management abilities.
• Analytical mindset with experience using data to inform decisions.
• Comfortable working independently and taking ownership of a new service from inception to launch.

Desirable

• Knowledge of clinical databases including Systm1
• Hold a UK Driving License

Personal Qualities

Essential

• Strategic thinker with a hands on, solutions focused approach.
• Highly organised, proactive, and adaptable.
• Committed to delivering exceptional patient experience.
• Collaborative and confident working across multidisciplinary teams.

Experience

Essential

• Proven experience in developing or managing private healthcare services or similar services based healthcare operations.
• Strong understanding of healthcare regulations, patient pathways, and clinical governance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whaddon Healthcare

Address

25 Witham court

Tweed drive

Bletchley

Milton Keynes

MK3 7QU

Employer's website

https://whaddonhealthcare.co.uk/ (Opens in a new tab)