Job responsibilities
Principle Responsibilities
1.
Receive
patients requests for advice and assistance on the telephone or face to face
in a prompt, friendly and efficient fashion.
2.
Use the
computerised appointments system (awareness of manual systems should the
computer go down) to make appointments for patients with the medical staff.
3.
Using your
own judgment and communication skills, ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and non-disruptive
manner.
4.
Explain
practice arrangements for formal requirements to new patients and those seeking
temporary cover, including overseas visitors.
Ensure procedures are completed.
5.
Advise
patients of relevant charges for private (non General Medical Services)
services, and deal with payments according to practice procedure.
6.
Enter
requests for home visits into the visits section of the computer system stating
all relevant information, and where necessary inform the doctor.
7.
Ensure
accurate message taking for GPs and Nurses and communicate effectively.
8.
Ensure
that repeat prescriptions are prepared and ready for collection within two
working days. Regular daily checking of
emails and the internet order line.
9.
Ensure
reception and waiting areas are kept neat and tidy. Waiting room displays should be up to date
and reviewed on a regular basis for good patient communication.
10. Service refreshments and prepare for
meetings, when required.
11. Report any significant events, incidents and
complaints to the Practice Manager, following practice protocols.
12. Photocopying and emailing of information as
necessary to support the administration of the practice.
1. Ensuring stationery levels are maintained and
shortfalls reported to the Practice Manage.
15. Any other duties fitting of this post.
Management of Appointment
System
1 Ensure total familiarity with the appointment
systems including regular and incidental variations.
2
Book appointments and recalls ensuring
sufficient information is recorded to retrieve
the medical record.
Start and end of the
Day Procedures
1.
Open up premises at start of day and
make all necessary preparations to receive patients. This includes switching on the check-in
screen and PowerPoint presentation on the television.
2.
At the end of day, switch off check-in screen, television presentation and ensure the
building is secured and lights off. The
burglar alarm must be set before leaving. Security procedures must be followed
to secure reception office and building
3
Monitor the effectiveness of the
computer system and report any problems or variations to the Practice Manager.
