GP Receptionist - Part Time (20hrs)

Job description

Job responsibilities

Principle Responsibilities

1. Receive patients requests for advice and assistance on the telephone or face to face in a prompt, friendly and efficient fashion.

2. Use the computerised appointments system (awareness of manual systems should the computer go down) to make appointments for patients with the medical staff.

3. Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

4. Explain practice arrangements for formal requirements to new patients and those seeking temporary cover, including overseas visitors. Ensure procedures are completed.

5. Advise patients of relevant charges for private (non General Medical Services) services, and deal with payments according to practice procedure.

6. Enter requests for home visits into the visits section of the computer system stating all relevant information, and where necessary inform the doctor.

7. Ensure accurate message taking for GPs and Nurses and communicate effectively.

8. Ensure that repeat prescriptions are prepared and ready for collection within two working days. Regular daily checking of emails and the internet order line.

9. Ensure reception and waiting areas are kept neat and tidy. Waiting room displays should be up to date and reviewed on a regular basis for good patient communication.

10. Service refreshments and prepare for meetings, when required.

11. Report any significant events, incidents and complaints to the Practice Manager, following practice protocols.

12. Photocopying and emailing of information as necessary to support the administration of the practice.

1. Ensuring stationery levels are maintained and shortfalls reported to the Practice Manage.

15. Any other duties fitting of this post.

Management of Appointment System

1 Ensure total familiarity with the appointment systems including regular and incidental variations.

2 Book appointments and recalls ensuring sufficient information is recorded to retrieve the medical record.

Start and end of the Day Procedures

1. Open up premises at start of day and make all necessary preparations to receive patients. This includes switching on the check-in screen and PowerPoint presentation on the television.

2. At the end of day, switch off check-in screen, television presentation and ensure the building is secured and lights off. The burglar alarm must be set before leaving. Security procedures must be followed to secure reception office and building

3 Monitor the effectiveness of the computer system and report any problems or variations to the Practice Manager.

Person Specification

Experience

Essential

• Knowledge and Experience
• Previous experience of using SystmOne Clinical System.
• Comfortable and experienced in using Windows based programmes.
• Confident in the use of Word/Excel.
• Previous experience working as GP Receptionist.

Desirable

• Skills and Qualities
• Pleasant disposition.
• Confident manner when dealing with public.
• Ability to remain calm under pressure.
• Accurate.
• Discreet.
• Enjoys working as part of a team and with the public.
• Works efficiently.
• Reliable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Heath Surgery

Address

London Road

Bracebridge Heath

Lincoln

Lincolnshire

LN4 2LA

Employer's website

https://www.southparkandheathsurgery.co.uk/ (Opens in a new tab)