Charnwood Community Medical Group

Patient Services Care Coordinator

The closing date is 19 September 2025

Job summary

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

A great friendly team of 6 GP Partners, Salaried GPs, Nurse and Admin Teams

Main duties of the job

Patient Interaction: Greet patients, manage enquiries, and ensure a high level of customer service.
Appointment Management: Schedule and manage patient appointments, ensuring optimal use of practice resources.
Record Keeping: Maintain accurate and up-to-date patient records, ensuring compliance with data protection regulations.
Communication: Serve as a liaison between patients, staff, and external stakeholders, ensuring clear and effective communication.
Administrative Support: Provide administrative support to clinical staff.

About us

You'll be joining a team of passionate professionals who are committed to excellence in patient care. Our team members support each other, share knowledge, and work together to overcome challenges. We value open communication and encourage everyone to contribute their ideas and expertise.

Supportive Environment:Enjoy a friendly and collaborative workplace where your contributions are recognised and appreciated.
Professional Development:We offer opportunities for training and development to help you grow in your role and advance your career.
Work-Life Balance:We understand the importance of balancing work with personal commitments and offer flexible working arrangements where possible.
Comprehensive Benefits Package:Our staff enjoy a range of benefits, including pension contributions, annual leave, and access to wellbeing resources.

Date posted

11 September 2025

Pay scheme

Other

Salary

£12.30 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2483-25-0000

Job locations

Rosebery Medical Centre

Rosebery Street

Loughborough

Leicestershire

LE11 5DX

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels.

Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols.

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required including from the care-coordinator waiting list.

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Working with the triaging GP to process patient online enquiries sending the guidance requested by the GP.

Enter requests for home visits into the computer, ensuring careful recording of all relevant details and where necessary refer to duty doctor.

Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.

Processing and distributing incoming (and outgoing) mail.

Filing and retrieving paperwork.

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.

Providing clerical assistance to practice staff, including word/data processing, filing, photocopying and scanning.

Ordering, re-ordering and monitoring of stationery and other supplies.

Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy.

Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.