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Kynance Practice

Receptionist

Information:

This job is now closed

Job summary

As a Receptionist, your focus will be to offer professional, high-quality customer service as the first point of contact within the practice, as well as provide a range of administrative services. This will include answering the telephone, responding to enquiries, redirecting calls, and completing reception-related administration.

Main duties of the job

  • Ensure total familiarity with all appointment systems including regular and incidental variations.
  • Book appointments and recalls ensuring sufficient information is recorded.
  • Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
  • Monitor effectiveness of the system and report any problems or variations to the Senior Receptionist

About us

We are a small, friendly practice in Kensington, serving a diverse patient population of approximately 3000 patients.

The team is committed to providing exceptional healthcare, fostering a welcoming and supportive environment. Reception staff consistently demonstrate strong work ethic and collaboration, ensuring timely completion of all tasks.

Details

Date posted

03 December 2024

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2477-24-0000

Job locations

7 Kynance Place

London

SW7 4QS


Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Man the front desk and provide excellent customer service to patients and visitors in the practice

Complete patient tasks by arranging follow-up appointments and sorting referrals

Signpost patients to the correct service

Manage the generic practice email and sort queries appropriately

Manage all queries as necessary in an efficient manner

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Complete opening and closing procedures in accordance with the duty rota

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Man the front desk and provide excellent customer service to patients and visitors in the practice

Complete patient tasks by arranging follow-up appointments and sorting referrals

Signpost patients to the correct service

Manage the generic practice email and sort queries appropriately

Manage all queries as necessary in an efficient manner

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Complete opening and closing procedures in accordance with the duty rota

Person Specification

Experience

Essential

  • Experience of working with the general public
  • Experience of working as part of a team
  • Have good IT skills
  • Exceptional interpersonal communication skills and good telephone manner
  • Able to work under pressure and remain calm

Desirable

  • Experience of administrative duties
  • Experience of working in a General Practice

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • Qualified to NVQ level 3
Person Specification

Experience

Essential

  • Experience of working with the general public
  • Experience of working as part of a team
  • Have good IT skills
  • Exceptional interpersonal communication skills and good telephone manner
  • Able to work under pressure and remain calm

Desirable

  • Experience of administrative duties
  • Experience of working in a General Practice

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • Qualified to NVQ level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kynance Practice

Address

7 Kynance Place

London

SW7 4QS


Employer's website

https://kynancepractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Kynance Practice

Address

7 Kynance Place

London

SW7 4QS


Employer's website

https://kynancepractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Carlos

c.amorocho@nhs.net

02075813040

Details

Date posted

03 December 2024

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2477-24-0000

Job locations

7 Kynance Place

London

SW7 4QS


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