GP Assistant (Senior Admin role)

Job summary

Senior GP Practice Administrator

We are a friendly, well-established small GP practice in the heart of Chelsea and Kensington, serving just over 3,500 patients with two dedicated GP partners. We deliver high-quality, personalised care in a close-knit, supportive environment.

As our Senior GP Practice Administrator, you will support the Practice Manager (your direct line manager) in the smooth and efficient running of the practice.

This hands-on senior role includes overseeing administrative operations, managing workflows, patient records, registrations, correspondence and data quality, plus providing leadership to the admin and reception teams.

You will work closely with the GP partners in a varied, rewarding position with real influence. Located in beautiful Chelsea and Kensington, we offer excellent transport links, stable hours and great work-life balance in a friendly team.

If you are an organised, proactive and experienced primary care administrator, this is a fantastic opportunity to make a real difference. Wed love to hear from you.

Main duties of the job

The main duties of this Administrator/Receptionist role (Monday to Wednesday) involve a mix of clinical admin, patient screening, reception work, and support for the Practice Manager in a small GP practice.

Core responsibilities include:

Managing the admin inbox and clearing SystmOne tasks

Handling key screening programmes (diabetic eye screening recalls and smear test invites)

Running QOF dashboards, booking patients to meet targets, and reporting monthly progress

Processing patient registrations, deductions, and chasing outstanding referrals (including 2ww urgent suspected cancer referrals)

Performing dictation typing, sending patient letters, and preparing insurance reports

Ordering stationery and equipment (with Practice Manager approval)

Covering reception duties and assisting with ad hoc projects or operations

Supporting compliance tasks, such as updating the compliance dashboard and helping with PPG (Patient Participation Group) meetings

Overall, the role combines proactive administrative support with direct patient-facing reception work, while assisting the Practice Manager to ensure smooth practice operations and high-quality patient care.

About us

We are a small, friendly NHS GP practice located in the heart of Chelsea and Kensington, one of Londons most vibrant and desirable areas. With just over 3,500 registered patients and only two GP partners, we deliver high-quality, personalised primary care in a close-knit and supportive environment.

Unlike larger super-practices or multi-site organisations, our small size means we can maintain a truly patient-centred approach. Everyone in the team knows the patients well, and we pride ourselves on building strong, long-term relationships with our local community. The practice is run collaboratively by the two GP partners, supported by a dedicated Practice Manager and a small, hardworking admin and clinical team.

We are committed to providing excellent, accessible care while maintaining a positive and balanced working environment for our staff. Our focus is on quality rather than quantity combining efficient modern systems (including SystmOne) with the personal touch that defines traditional general practice.

This is a place where your contribution makes a visible, meaningful difference every day.

Job description

Job responsibilities

Senior GP Practice Administrator

We are a friendly small NHS GP practice in Chelsea and Kensington, serving just over 3,500 patients with two dedicated GP partners. We deliver high-quality, personalised care in a close-knit team.

As Senior GP Practice Administrator, you will support the Practice Manager in running the practice on Monday to Wednesday. You will handle the admin inbox, SystmOne tasks, patient registrations, QOF dashboards, screening recalls, smear invites, referrals (including 2ww), dictation, letters, stock ordering, and compliance updates. You will also provide leadership to the admin and reception teams and cover reception duties when needed.

This varied Monday to Wednesday role offers stable hours, great work-life balance, and real influence in a supportive central London practice.

Person Specification

Experience

Essential

• experience in General Practice
• experience in admin role within NHS settings
• experience in SystemOne

Desirable

• experience in using systemOne

Qualifications

Essential

• GCSE grade A-C in English and Maths

Desirable

• NVQ level 3