Job summary
Are you an experienced Senior Receptionist with System-One expertise, looking for a rewarding part-time role in a friendly GP practice? Join Chelsea Medical Service in the heart of Chelsea & Kensington for 18 hours per week (3 days) and be the welcoming face of our practice!
Why you? You're a proactive, patient-focused professional who thrives in a fast-paced environment. Your strong administrative skills, excellent communication, and ability to manage appointments, patient records, and queries with ease make you the perfect fit.
Why us? Were a close-knit, supportive team offering a dynamic role where your expertise will truly make a difference. Enjoy a flexible schedule, a vibrant location, and the chance to work in a practice that values care and efficiency.
Your Weekly Work Schedule:
Enjoy a balanced part-time timetable with consistent hours across 3 days per week:
Perfect for those seeking work-life balance without compromising on a rewarding NHS role. Early risers and afternoon workers alike will love this rhythm!
Ready to bring your skills to a practice that appreciates you? Apply today and help us deliver outstanding patient care!
Main duties of the job
Key Duties:
Manage patient appointments, registrations, and enquiries efficiently usingSystem-One.
Handle confidential patient records with accuracy and GDPR compliance.
Coordinate with clinicians and support smooth daily practice operations.
Process prescriptions, referrals, and administrative tasks promptly.
Provide exceptional, compassionate service as the first point of contact.
Ideal for anexperienced System-One userwho enjoys a patient-focused, fast-paced role in a friendly GP setting.
About us
Welcome to Chelsea Medical Service!
We are a small, friendly GP practice in the heart of Chelsea & Kensington, dedicated to providing high-quality, personalised patient care. Our close-knit team includes:
1 GP Partner(providing clinical leadership)
1 Practice Business Manager(overseeing operations and strategy)
1 GP Assistant & 3 Reception/Admin staff(delivering outstanding patient service)
1 Locum Practice Nurse & 1 Long-Term Locum GP(ensuring clinical excellence)
1 Physician Associate & 1 Clinical Pharmacist(enhancing patient care)
Our work culture? Professional yet friendly, with a strong emphasis on team work, mutual respect and patient-first values. We take pride in our efficient but caring approach, where every team member's contribution matters.
Why you'll love working with us: Supportive environment in an established, well-organised practice. Opportunity to build genuine patient relationships in a smaller setting. Stable team with low staff turnover. Prime Chelsea location with excellent transport links
Perfect for professionals who want to make a real impact while enjoying a balanced, collaborative workplace. Join us in delivering exceptional care!
Job description
Job responsibilities
About Us:
Chelsea Medical Service is a small, friendly NHS GP practice dedicated to delivering exceptional patient care. Our close-knit team values professionalism, kindness, and teamwork in a supportive environment.
The Role:
Were seeking an experienced Senior Receptionist with System-One expertise to be the welcoming face of our practice. You'll lead our front desk operations, ensuring smooth patient interactions and efficient administrative support.
Key Responsibilities:
Patient Services: Manage appointments, registrations, and enquiries via phone, in-person, and online using System-One.
Administration: Process prescriptions, referrals, and patient records accurately, maintaining strict GDPR compliance.
Team Coordination: Work closely with the Practice Manager, GPs, nurses, and admin staff to ensure seamless daily operations.
Problem-Solving: Handle patient queries with empathy and resolve issues promptly.
Leadership: Support and guide junior reception staff when needed.
Essential Skills & Experience:
- Proven experience as a GP receptionist, with expertise in System-One (non-negotiable).
- Strong organisational skills and attention to detail.
- Excellent communication friendly, professional, and calm under pressure.
- Ability to multitask in a fast-paced environment.
- Understanding of NHS processes and GP practice workflows (desirable).
Job description
Job responsibilities
About Us:
Chelsea Medical Service is a small, friendly NHS GP practice dedicated to delivering exceptional patient care. Our close-knit team values professionalism, kindness, and teamwork in a supportive environment.
The Role:
Were seeking an experienced Senior Receptionist with System-One expertise to be the welcoming face of our practice. You'll lead our front desk operations, ensuring smooth patient interactions and efficient administrative support.
Key Responsibilities:
Patient Services: Manage appointments, registrations, and enquiries via phone, in-person, and online using System-One.
Administration: Process prescriptions, referrals, and patient records accurately, maintaining strict GDPR compliance.
Team Coordination: Work closely with the Practice Manager, GPs, nurses, and admin staff to ensure seamless daily operations.
Problem-Solving: Handle patient queries with empathy and resolve issues promptly.
Leadership: Support and guide junior reception staff when needed.
Essential Skills & Experience:
- Proven experience as a GP receptionist, with expertise in System-One (non-negotiable).
- Strong organisational skills and attention to detail.
- Excellent communication friendly, professional, and calm under pressure.
- Ability to multitask in a fast-paced environment.
- Understanding of NHS processes and GP practice workflows (desirable).
Person Specification
Experience
Essential
- Minimum 2 years experience in a GP practice reception/administrative role (3+ years preferred).
- Proven expertise using System-One (demonstrable experience required).
- Experience handling NHS processes (e.g., appointments, registrations, prescriptions).
Desirable
- Minimum 2 years experience in a GP practice reception/administrative role (3+ years preferred).
- Proven expertise using System-One (demonstrable experience required).
- Experience handling NHS processes (e.g., appointments, registrations, prescriptions).
Skills & Abilities:
Essential
- Exceptional communication skills polite, clear, and empathetic with patients and colleagues.
- Strong IT skills, including System-One, Microsoft Office, and GP practice software.
- Organisational skills ability to prioritise tasks efficiently in a fast-paced environment.
- Accuracy & attention to detail, especially when managing patient records and data.
- Problem-solving able to handle patient queries calmly and professionally.
- Reliable, punctual, and adaptable.
- Team player with a positive, proactive attitude.
- Respect for confidentiality and GDPR compliance.
- Professional demeanour, even under pressure.
Desirable
- 1) Good IT skills.
- 2) Familiarity with SystmOne reporting tools or template customisation.
- 3) Experience supervising or mentoring junior staff.
- 4) Knowledge of SystmOne or other GP clinical systems.
Qualifications
Essential
- GCSEs (or equivalent) in English and Math's at grade C/4 or above.
Desirable
- NVQ Level 2/3 in Customer Service or Business Administration (or similar).
Person Specification
Experience
Essential
- Minimum 2 years experience in a GP practice reception/administrative role (3+ years preferred).
- Proven expertise using System-One (demonstrable experience required).
- Experience handling NHS processes (e.g., appointments, registrations, prescriptions).
Desirable
- Minimum 2 years experience in a GP practice reception/administrative role (3+ years preferred).
- Proven expertise using System-One (demonstrable experience required).
- Experience handling NHS processes (e.g., appointments, registrations, prescriptions).
Skills & Abilities:
Essential
- Exceptional communication skills polite, clear, and empathetic with patients and colleagues.
- Strong IT skills, including System-One, Microsoft Office, and GP practice software.
- Organisational skills ability to prioritise tasks efficiently in a fast-paced environment.
- Accuracy & attention to detail, especially when managing patient records and data.
- Problem-solving able to handle patient queries calmly and professionally.
- Reliable, punctual, and adaptable.
- Team player with a positive, proactive attitude.
- Respect for confidentiality and GDPR compliance.
- Professional demeanour, even under pressure.
Desirable
- 1) Good IT skills.
- 2) Familiarity with SystmOne reporting tools or template customisation.
- 3) Experience supervising or mentoring junior staff.
- 4) Knowledge of SystmOne or other GP clinical systems.
Qualifications
Essential
- GCSEs (or equivalent) in English and Math's at grade C/4 or above.
Desirable
- NVQ Level 2/3 in Customer Service or Business Administration (or similar).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.