Reception Supervisor

Job summary

To be responsible for the efficient management and direction of the reception team, ensuring all duties are performed effectively and to the required standard, meeting the objectives of the practice.

To support the management team in promoting Health & Safety, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the management team.

Main duties of the job

The Reception Supervisor is responsible for:

• Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities.
• Line managing all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
• Working alongside practice management to conduct staff appraisals.
• Identifying and delivering team training where required
• Compiling reception staff rotas.
• Reviewing and updating all reception policies and procedures as required
• Supporting the management team in the compilation of practice reports and the practice development plan
• Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation.
• Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies
• Coordinating the provision of temporary reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences.
• Updating the appointment system to reflect leave and other approved absences.
• Providing initial guidance and advice to patients who wish to complain.
• Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
• Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately.

About us

Cheddar Medical Centre has an opportunity for a Reception Supervisor to join our friendly and supportive team. We offer the role on a full time basis (37.5 hrs/week) for the successful candidate who would be joining us to lead a strong reception team.

This is an exciting opportunity to join a dedicated team in the surgery, both clinical and non-clinical. With a high standard of patient care, good patient access and continuity is our utmost priority together with the work-life balance of the team. This is a chance for a like-minded individual to join us in making our excellent service available to the wider community in Cheddar and the surrounding rural area.