Job summary
Purbeck PCN have an exciting opportunity to join their team as a Care Coordinator.
We are currently seeking an individual to work 15 to 20 hours per week over either 2 or 3 days. The working days must consist of Tuesdays, Wednesdays, and Thursdays.
As a PCN Care Coordinator you will be a key member
of the Care Coordinator team, focusing on supporting PCN multi-disciplinary
teams to coordinate and deliver effective care for a variety of cohorts of
patients.
Training
is a key aspect of this role, the individual must be enrolled in,
undertaking, or qualified from appropriate training set out by the
Personalised Care Institute. There is
also the prospect to enlist on opportunistic training to improve and develop
your level of knowledge to support your job outcomes. Full training to undertake this role will
be given during an induction.
You will be
accountable to, and work under the guidance of the PCN Network Director, and
the PCN Clinical Director.
Main duties of the job
The successful candidate will need to be organised, self-motivated, flexible, and comfortable with adapting their workload to respond to changing and conflicting priorities. You will be expected to support the 6 member practices at any given time and therefore building effective relationships is key to this role as well as being adaptable to change.
This role will be aligned to support all the PCN services such as but not limited to Early Cancer Care, Diabetes, Social Prescribing, Pharmacy, FCP, Mental Health, Spirometry and INTs.
You will be based from our PCN office situated within Wareham Health Centre.
You may be required to travel to our member practices at times, therefore the post holder would need to be a car driver and have access to a car, mileage for this will be reimbursed at the agreed rates.
You will also be provided with a laptop and mobile phone to fulfil the role requirements.
About us
Purbeck PCN is made up of 6 member Practices and
works closely with the wider locality to improve and enhance patient
care. Purbeck PCN is committed to
delivering an integrated neighbourhood team approach within the community and
works to improve patient access to local services, by working with many
sectors including the voluntary sector, mental health services, Help &
Care, and Dorset Mind.
Job description
Job responsibilities
CARE COORDINATOR RESPONSIBILITIES & DUTIES
- Utilise
population health intelligence to proactively identify and work with a cohort
of patients to deliver personalised care.
- Support
patients to utilise decision aids in preparation for a shared decision-making
conversation.
- Holistically
bring together all a persons identified care and support needs and explore
options to meet these within a single personalised care and support plan
(PCSP), in line with PCSP best practice, based on what matters to the person.
- Help
people to manage their needs through answering queries, making, and managing
appointments, and ensuring that people have good quality written or verbal
information to help them make choices about their care, using tools to
understand peoples level of knowledge, confidence in skills in managing their
own health.
- Support
people to take up training and employment, and to access appropriate benefits
where eligible for example, through referral to social prescribing link
workers.
- Assist
people to access self-management education courses, peer support or
interventions that support them to take more control of their health and
wellbeing.
- Explore
and assist people to access personal health budgets where appropriate.
- Provide
coordination and navigation for people and their carers across health and care
services, working closely with social prescribing link workers, health and
wellbeing coaches, and other primary care professionals.
- Work
with the GPs and other primary care professionals within the PCN to identify
and manage a caseload of patients, and where required and as appropriate, refer
people back to other health professionals within the PCN.
- Raise
awareness of how to identify patients who may benefit from shared decision
making and support PCN staff and patients to be more prepared to have shared
decision-making conversations.
- Interrogating
clinical and operational systems to implement & maintain an effective
service offering.
- Devise
and maintain efficient digital filing and general office systems for the PCN
activities undertaken.
- Produce
& maintain accurate audits and data reports via SystmOne and other digital
programmes to provide live status of projects to the PCN management teams.
Job description
Job responsibilities
CARE COORDINATOR RESPONSIBILITIES & DUTIES
- Utilise
population health intelligence to proactively identify and work with a cohort
of patients to deliver personalised care.
- Support
patients to utilise decision aids in preparation for a shared decision-making
conversation.
- Holistically
bring together all a persons identified care and support needs and explore
options to meet these within a single personalised care and support plan
(PCSP), in line with PCSP best practice, based on what matters to the person.
- Help
people to manage their needs through answering queries, making, and managing
appointments, and ensuring that people have good quality written or verbal
information to help them make choices about their care, using tools to
understand peoples level of knowledge, confidence in skills in managing their
own health.
- Support
people to take up training and employment, and to access appropriate benefits
where eligible for example, through referral to social prescribing link
workers.
- Assist
people to access self-management education courses, peer support or
interventions that support them to take more control of their health and
wellbeing.
- Explore
and assist people to access personal health budgets where appropriate.
- Provide
coordination and navigation for people and their carers across health and care
services, working closely with social prescribing link workers, health and
wellbeing coaches, and other primary care professionals.
- Work
with the GPs and other primary care professionals within the PCN to identify
and manage a caseload of patients, and where required and as appropriate, refer
people back to other health professionals within the PCN.
- Raise
awareness of how to identify patients who may benefit from shared decision
making and support PCN staff and patients to be more prepared to have shared
decision-making conversations.
- Interrogating
clinical and operational systems to implement & maintain an effective
service offering.
- Devise
and maintain efficient digital filing and general office systems for the PCN
activities undertaken.
- Produce
& maintain accurate audits and data reports via SystmOne and other digital
programmes to provide live status of projects to the PCN management teams.
Person Specification
Experience
Essential
- Empathic and caring; sensitive to peoples life stages, concerns and problems.
- Motivated to achieve good outcomes for people/patients.
- Excellent written and verbal communication skills.
- Good IT skills, able to use relevant Office packages (Word, Excel, Databases and Outlook for email/calendar).
- Organised with effective time-management skills.
- Able to problem solve, analytical skills.
- Able to follow policies and procedures effectively.
- Able to maintain confidentiality at all times.
- Good inter-personal and customer care skills.
- Positive approach, calm under pressure.
- Flexible in approach, willing to try new/different techniques/approaches.
- Ability to work both as a team and autonomously.
Desirable
- Experience of working in Primary Care.
Qualifications
Essential
- Educated to at least GCSE level or equivalent.
- Good understanding of health and social care.
- Digitally literate with good working knowledge of digital system and processes.
- Proven experience of working with the general public in a similar role.
- Experience of working in a service provision and/or healthcare organisation.
Desirable
- Health and wellbeing qualification or equivalent experience.
- Experience working with vulnerable adults.
- SystmOne experience.
- Microsoft applications including MS Teams.
- Project management experience/setting up of a new service.
Person Specification
Experience
Essential
- Empathic and caring; sensitive to peoples life stages, concerns and problems.
- Motivated to achieve good outcomes for people/patients.
- Excellent written and verbal communication skills.
- Good IT skills, able to use relevant Office packages (Word, Excel, Databases and Outlook for email/calendar).
- Organised with effective time-management skills.
- Able to problem solve, analytical skills.
- Able to follow policies and procedures effectively.
- Able to maintain confidentiality at all times.
- Good inter-personal and customer care skills.
- Positive approach, calm under pressure.
- Flexible in approach, willing to try new/different techniques/approaches.
- Ability to work both as a team and autonomously.
Desirable
- Experience of working in Primary Care.
Qualifications
Essential
- Educated to at least GCSE level or equivalent.
- Good understanding of health and social care.
- Digitally literate with good working knowledge of digital system and processes.
- Proven experience of working with the general public in a similar role.
- Experience of working in a service provision and/or healthcare organisation.
Desirable
- Health and wellbeing qualification or equivalent experience.
- Experience working with vulnerable adults.
- SystmOne experience.
- Microsoft applications including MS Teams.
- Project management experience/setting up of a new service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
