Job summary
We are looking to recruit a new receptionist to join our friendly practice team in Heald Green, Cheadle.
Our receptionists are a key first point of contact for patients, providing an essential service both face-to-face, on the telephone and online. It is expected that patients are welcomed, signposted appropriately and supported throughout their care journey.
Typical working hours would be around the practices core hours of 8am and 6:30pm, Monday to Friday and we would look to arrange days and times with the successful candidate
Experience in primary care is desirable but not essential, as full training will be provided.
Main duties of the job
Main responsibilities will typically include:
Acting as the first point of contact for patients, dealing with telephone, face-to-face and online enquiries in a polite, professional and efficient manner.
Managing patients requests for appointments via telephone, in person and AccuRx online booking systems using our Electronic Patient Record System, EMIS Web.
Processing and directing requests for home visits, repeat prescriptions, medical reports and test results.
Assisting registering new patients, directing patients to use the NHS App and updating patient records.
Directing patient requests for non-NHS services such as medicals, private certificates and reports.
Processing clinical correspondence, including scanning, filing and actioning documents and tasks in Docman / workflow systems.
Maintaining accurate data entry into all practice systems.
Providing general clerical assistance to clinical and non clinical members of the multidisciplinary team.
Maintaining a clean and welcoming reception and waiting area.
Ensuring confidentiality and compliance with practice policies at all times.
Work harmoniously with patients and staff.
Be proactive in fostering a positive working environment.
About us
Heald Green Health Centre is a friendly GP practice located in Heald Green Cheadle.
Our priority is to see every team member thrive.Looking after our staff is central to our values. We pride ourselves in team building and creating a happy working environment.
Job description
Job responsibilities
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. To ensure the privacy and confidentiality of all patient identifiable information at all times.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members, patients, and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly
Job description
Job responsibilities
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. To ensure the privacy and confidentiality of all patient identifiable information at all times.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members, patients, and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly
Person Specification
Qualifications
Essential
- Excellent communication and interpersonal skills.
- Strong IT and keyboard skills with attention to detail and accuracy.
- Good time management
- Ability to work under pressure in a busy environment.
- Reliable, flexible, and committed to providing high standards of patient care.
- Ability to work effectively as part of a team.
Desirable
- Previous experience in a GP practice, other healthcare setting or regulated environment.
- Knowledge of practice systems including EMIS Web, Docman, Accurx, MS Office or similar systems.
- Familiarity with NHS procedures and patient confidentiality requirements.
Person Specification
Qualifications
Essential
- Excellent communication and interpersonal skills.
- Strong IT and keyboard skills with attention to detail and accuracy.
- Good time management
- Ability to work under pressure in a busy environment.
- Reliable, flexible, and committed to providing high standards of patient care.
- Ability to work effectively as part of a team.
Desirable
- Previous experience in a GP practice, other healthcare setting or regulated environment.
- Knowledge of practice systems including EMIS Web, Docman, Accurx, MS Office or similar systems.
- Familiarity with NHS procedures and patient confidentiality requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.