Operations Manager

Job description

Job responsibilities

The following are the core responsibilities of the Operations Manager.

The Operations Manager is responsible for:

Supporting the Practice Manager and Deputy Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.

Providing leadership and guidance to the Reception and Admin team adhering to policy and procedure

Create staff rotas and ensure the practice Reception Team has adequate cover at all times.

Ensure annual leave and sickness is documented and managed appropriately and that the practice has adequate cover.

Create room rotas ensuring clinicians have an appropriate allocated space for their session.

Attend and minute practice meetings as required

Ensure servicing and maintenance requirements are met and documentation is up to date and accurate.

Manage practice fire safety and legionella requirements.

Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators

Implementing systems to ensure compliance with CQC regulations and standards.

Ensure reception team have followed an induction program and are compliant with training

Conduct staff appraisals, supervision and probationary reviews and support disciplinary procedures.

Undertake RA sponsor training for smart card management.

Manage our digital platform and ensure patients are booked and signposted appropriately.

Be able to cover all areas of reception role.

Support staff to reach their full potential and identify training needs.

Actively encouraging and promoting the use of patient online service

Any other duties as required.

In addition to the primary responsibilities, the Operations Manager

Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required.

Support the practice team to reach QOF targets (supported by the Lead Nurse and Deputy Practice Manager)

Support the practice and management team with continuous improvement and change initiatives.

There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to A-level/equivalent or higher with relevant experience
• Leadership and/or management qualification

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting

Desirable

• Experience of managing multidisciplinary teams
• Experience of managing multidisciplinary teams
• NHS/ Primary Care general practice experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

High Street Surgery

Address

High Street

Lowestoft

Suffolk

NR32 1JE

Employer's website

https://highstreetsurgerylowestoft.nhs.uk/ (Opens in a new tab)