Practice Manager for NHS GP

Job description

Job responsibilities

Key Responsibilities

Strategic Management & Planning

Contribute to the strategic direction and long-term development of the practice

Monitor performance against KPIs, CQRS targets and contractual requirements

Lead change management and service development initiatives

Prepare and maintain governance documentation (CQC, information governance, clinical governance)

Develop business cases and bids for new services and funding

Financial Management

Oversee all aspects of practice finances, including budgeting, forecasting and cash flow

Maximise income from NHS and non-NHS sources

Monitor expenditure and report variances with corrective actions

Liaise with accountants and submit year-end accounts promptly

Ensure robust systems for invoicing, cash handling and financial controls

Human Resources

Lead recruitment, retention, induction and ongoing staff development

Maintain HR policies, employment contracts and job descriptions

Ensure compliance with employment legislation and professional registration requirements

Manage staffing levels, skill mix, performance issues, grievances and disputes

Provide leadership, mentoring and support to administrative and reception teams

Information & Communication Technology

Oversee practice IT systems, hardware and software (including SystmOne)

Ensure data security, system maintenance and appropriate procurement

Maintain an up-to-date understanding of medical and clinical software

Premises & Facilities

Ensure the premises are safe, secure, clean and well maintained

Manage maintenance, calibration and servicing of equipment

Ensure appropriate insurance cover is in place

Oversee fire safety, alarm and telephone systems

Patient Services

Ensure patient services meet NHS contractual and regulatory standards

Oversee appointment systems, capacity planning and access to services

Manage patient registration, list size and boundary compliance

Maintain effective complaints management procedures

Liaise with the Patient Participation Group

Ensure patient information materials and the practice website are kept up to date

Governance, Compliance & Quality

Ensure compliance with CQC, Health & Safety, Infection Control and GDPR

Maintain business continuity planning and risk management processes

Disseminate safety and prescribing alerts

Represent the practice at relevant meetings

Professional Conduct

Maintain strict confidentiality at all times

Promote equality, diversity and inclusion

Engage in ongoing professional development and annual appraisal

This job description outlines the main duties of the role and may be reviewed as practice needs evolve.

Person Specification

Experience

Essential

• Proven experience in a management or senior administrative role
• Experience of managing staff, including recruitment, performance management and staff development
• Experience of financial management, budgeting and monitoring expenditure
• Experience of working with policies, procedures and regulatory requirements
• Experience of working independently, prioritising workload and meeting deadlines

Desirable

• Experience working in an NHS GP practice or primary care setting
• Experience of CQC compliance, inspections and governance frameworks
• Experience of managing contracts, service development or income generation
• Experience of working with clinical systems such as SystmOne
• Experience of managing premises, health & safety and facilities

Qualifications

Essential

• Evidence of relevant management or leadership training or significant management experience within healthcare or a related setting
• GCSEs (or equivalent) in English and Maths

Desirable

• Management qualification (e.g. ILM, CMI, NVQ Level 5 or above)
• HR, finance or healthcare management qualification
• Evidence of continued professional development

Knowledge and skills

Essential

• Strong leadership skills with the ability to motivate, support and coordinate a multidisciplinary team
• Excellent communication skills, both written and verbal
• High level of organisational skills and attention to detail
• Ability to manage change and implement new systems or processes
• Strong problem-solving and decision-making skills
• High level of professionalism, integrity and confidentiality
• Ability to work collaboratively with GP partners and external stakeholders
• Commitment to high standards of patient care and service delivery

Desirable

• Knowledge of NHS primary care contracts, QOF and commissioning arrangements
• Understanding of HR legislation and employment law
• Experience of working in a paper-light or digital practice environment
• Evidence of contributing to service improvement or innovation
• Flexible and adaptable approach to working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Chelsea Practice

Address

The Chelsea Practice

43 Chelsea Manor Street

London

SW3 5DD

Employer's website

https://www.thechelseapractice.org.uk/ (Opens in a new tab)