Medical Receptionist

Job description

Job responsibilities

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

While seeking treatment patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect staff will respect their privacy and act appropriately

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Organise Clinics for Minor Operations

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Reporting any potential H&S risks identified

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

Work effectively with individuals in other agencies to meet patients’ needs

Effectively manage own time, workload and resources

Read code data on EMIS WEB

Text patients on accurx as advised by line manager

Call patients for their annual recall

Process blood forms through ICE

Enter ‘Carer’ and ‘Have a Care’ data into system as appropriate

To have an awareness of data entry to the Open Exeter system

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patient’s healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Check NHS Net and Outlook emails daily and action as required

Care Navigation to ensure patients are directed to most appropriate service

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff/management with general tasks as requested

Person Specification

Experience

Essential

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Experience of administrative duties
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Desirable

• EMIS
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cedars Medical Centre

Address

Sandbach Road South

Alsager

Stoke-on-trent

ST7 2LU

Employer's website

https://www.cedarsmedicalcentre.nhs.uk/ (Opens in a new tab)