Job responsibilities
JOB TITLE
Medical
Receptionist
RESPONSIBLE TO
Practice
Manager
JOB
PURPOSE
To ensure that the reception area runs smoothly and efficiently, providing a high
level of service to patients, doctors, nurses and other members of the practice team.
Reception duties
Greet and direct patients and other visitors
Use of appointment system and monitoring
flow of patients into consulting and treatment rooms, informing patients of any
delays
Ensure that the patients without appointments but who need
urgent consultation are seen in an appropriate manner liaising with the GP
where necessary and signposting appropriately
Deal with general enquiries and complaints
Respond to needs of the clinical team
Register new patients and those seeking temporary cover, ensuring
procedures are completed
Advise patients of relevant charges for non NHS services and
accept payment
Enter requests for home visits onto the computer system
including all relevant information and where necessary refer to the GP
Ensure that all requests for prescriptions are actioned the
same day in line with practice protocols
Action requests for ambulance transportation
Give out test results in accordance with GP instructions
Ensure computer tasks are actioned on a daily basis
Ensure personal and practice emails are actioned on a daily
basis
Ensure smooth running of the following days clinics by
checking blood requests etc
At the end of the shift ensure any outstanding queries are
handed over as necessary
Telephone Duties
Receive and make calls as required
Divert calls and take messages as
appropriate
Signpost patients to the most
appropriate service for their needs
Total familiarity with the telephone
system
Management of appointment system
Ensure total familiarity with all
appointment systems and clinics
Book appointments and reviews ensuring sufficient
information is recorded to retrieve the correct patient record
Monitor effectiveness of the system and report any problems
Management of medical records
Ensure correspondence, reports, results
etc are filed correctly into the electronic patient record
Tagging of new patient records as
required
Entry of patient data onto the computer
system
Deal with incoming mail from outside
organisations and scan / attach to the patient record
Computer System
To be familiar with all aspects of the
computer system keeping up to date with new tasks and developments
Familiarity with other IT systems such
as Surgery Connect, AccuRx and E Consult
Promote use of the NHS App and support
patients with set up if required
Adhere to practice security and
confidentiality policies at all times
General
When required, open up reception at the
start of day and make all necessary preparation to receive patients
Lock up reception at the end of day,
ensuring practice area is totally secured
Observe health and safety guidelines at
all times
General housekeeping - ensure reception, tea room and waiting
areas are kept tidy
Any other reasonable duties as
requested by the Practice Manager
