Job summary
Working within our in-house Dispensary, you will be meeting and greeting patients and handing them their medication which have been dispensed, after checking relevant ID with patients or follow up on patient enquiries. On a rotational basis you will be working on administration, checking requests for medications have been actioned and followed up in a priority order, plus answering the phones, dealing with e-mail enquires and completing triage requests for medications. You will also be dealing with online prescription requests.
Main duties of the job
Job
summary:
To
help facilitate the smooth running of the Dispensary by undertaking
administrative and reception duties as directed by senior staff.
To
provide general assistance to the practice team and project a positive and
friendly image to patients and other visitors, either in person or via the
telephone.
As
required, to receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and effective way.
About us
The Dispensary team are a blend of reception staff who manage patient requests, telephone requests, face to face requests and electronic requests through either email, the online portal or through patient triage.
The Dispensary is part of Holmes Chapel Health Centre, which is located in the centre of Holmes Chapel. We have approximately 13,000 patients overall. Patients who live more than 1.6km from the health centre can also use our Dispensary for the medication, and so this gives extra patient choice.
The team are very busy, each and every day, working as a friendly team to delivery the highest customer service that we can.
Job description
Job responsibilities
Job
responsibilities:
Administration
To
have a thorough knowledge of all practice procedures.
To
work in accordance of written protocols.
Prepare
correspondence for photocopying/posting/faxing and post mail when required. All requests must be recorded in the patient
computer record
Reception
Greet
all patients on arrival
Deal
with patient face to face queries and/or redirect where appropriate
Answering
the telephone dealing with and/or directing enquiries as appropriate
General
Duties
Handing
completed repeat prescriptions to patient and checking names and address
- To cover all
reception duties as necessary.
- Each morning, open premises and
security hatches as required
- Each morning retrieve
answerphone messages that have been left and pick up throughout the day
- Each evening or at the end of
each shift leave work station area tidy, ensuring any outstanding queries
or outstanding tasks/workload is passed over to the appropriate member of
staff to ensure business continuity
- Check each morning email
prescription requests and throughout the day
- Check patient online service
prescription requests
- Make tea/coffee for staff and
participate in keeping kitchen area clean and tidy, where applicable
Dispensary
Duties
- Prepare
computerised repeat prescriptions for Dispenser following practice
protocol and set out for verification and signature of doctor, where
applicable
- Maintain
the 72 hour prescription system
- Maintain
workflow tasks allocated to GPs
- Not
to dispense medicines/drugs to unauthorised persons, whoever they may be
without the doctors consent
- Give
out dispensed items to patients, collecting monies/exemptions registering
all in the till
Undertake
any other duties as agreed with the Partnership
Check
clinical system for Warfarin results and use clinical system to check hospital
letters
Assist
in putting new stock away as required
Other tasks
Ensure
building security have thorough knowledge of doors/windows/alarm
Any
other tasks allocated by managers
Job description
Job responsibilities
Job
responsibilities:
Administration
To
have a thorough knowledge of all practice procedures.
To
work in accordance of written protocols.
Prepare
correspondence for photocopying/posting/faxing and post mail when required. All requests must be recorded in the patient
computer record
Reception
Greet
all patients on arrival
Deal
with patient face to face queries and/or redirect where appropriate
Answering
the telephone dealing with and/or directing enquiries as appropriate
General
Duties
Handing
completed repeat prescriptions to patient and checking names and address
- To cover all
reception duties as necessary.
- Each morning, open premises and
security hatches as required
- Each morning retrieve
answerphone messages that have been left and pick up throughout the day
- Each evening or at the end of
each shift leave work station area tidy, ensuring any outstanding queries
or outstanding tasks/workload is passed over to the appropriate member of
staff to ensure business continuity
- Check each morning email
prescription requests and throughout the day
- Check patient online service
prescription requests
- Make tea/coffee for staff and
participate in keeping kitchen area clean and tidy, where applicable
Dispensary
Duties
- Prepare
computerised repeat prescriptions for Dispenser following practice
protocol and set out for verification and signature of doctor, where
applicable
- Maintain
the 72 hour prescription system
- Maintain
workflow tasks allocated to GPs
- Not
to dispense medicines/drugs to unauthorised persons, whoever they may be
without the doctors consent
- Give
out dispensed items to patients, collecting monies/exemptions registering
all in the till
Undertake
any other duties as agreed with the Partnership
Check
clinical system for Warfarin results and use clinical system to check hospital
letters
Assist
in putting new stock away as required
Other tasks
Ensure
building security have thorough knowledge of doors/windows/alarm
Any
other tasks allocated by managers
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Working in general practice.
- Working in a Dispensary or Community Pharmacy.
- Recognised qualification in customer service.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Working in general practice.
- Working in a Dispensary or Community Pharmacy.
- Recognised qualification in customer service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
