GP Personal Assistant (PA)

Job summary

Our GP Personal Assistants are integral members of The Quarter Jack Surgery team. They act as a focal point of communication between patients, doctors and other medical staff.

This busy but fulfilling role is responsible for working closely with Care Navigators in the reception team, providing clinical administration for doctors and nurses, answering and making patient calls, responding to tasks and supporting the Care Navigators with queries. NHS/medical experience, excellent administrative and teamworking skills, and evidence of working effectively under pressure are essential. Applicants with a clinical background are preferred. The post is one of several admin staff who work closely together as a team within reception. The role is to provide a friendly and efficient PA service for patients, team members and clinicians and undertake additional administrative duties.

Main duties of the job

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

Excellent team worker, supporting other members of reception

Mature approach with ability to remain calm under pressure

Excellent telephone and inter-personal skills

Good standard of general education including IT

Ability to work with a methodical approach in a fast-paced environment

Flexibility to adjust work patterns to meet additional workload as it arises

Supporting members of reception team (eg Care Navigators and prescribing clerks) with patient enquiries including online queries

Supporting GPs, dealing with administrative queries and tasks on their behalf

Receiving and making telephone calls as requested

Arranging appointments for medicals and other non-routine appointments

Arranging home visits, home visit reports and responsibility for allocating a GP to undertake visit in the absence of registered GP as per the rota system

Taking messages and recording them

Processing forms prior to passing to a GP for completion, e.g. private health claim forms etc

Generating prescriptions in accordance with GP instructions

Following GP instructions on path links (pathology network)

Dealing with problems and queries from doctors, other healthcare staff and patients

About us

This busy but fulfilling role is responsible for working closely with Care Navigators in the reception team, providing clinical administration for doctors and nurses, answering and making patient calls, responding to tasks and supporting the Care Navigators with queries. NHS/medical experience, excellent administrative and teamworking skills, and evidence of working effectively under pressure are essential. Applicants with a clinical background are preferred. The post is one of several admin staff who work closely together as a team within reception. The role is to provide a friendly and efficient PA service for patients, team members and clinicians and undertake additional administrative duties.

Employer details

Employer name

The Quarter Jack Surgery

Address

Rodways Corner

Wimborne

Dorset

BH21 1AP

Employer's website

https://www.quarterjacksurgery.co.uk/ (Opens in a new tab)

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Employer details

Employer name

The Quarter Jack Surgery

Address

Rodways Corner

Wimborne

Dorset

BH21 1AP

Employer's website

https://www.quarterjacksurgery.co.uk/ (Opens in a new tab)

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