Personal Assistant (PA) to GPs

The Quarter Jack Surgery

This job is now closed

Job summary

Our GP Personal Assistants are integral members of The Quarter Jack Surgery team. They act as a focal point of communication between patients, doctors and other medical staff.

This busy but fulfilling role is responsible for working closely with the Care Navigators in the reception team, providing clinical administration for doctors and nurses, including answering and making patient calls and responding to tasks and supporting the Care Navigators with queries. NHS or medical experience, excellent administrative and teamworking skills, and evidence of working effectively under pressure are essential. Applicants with a clinical background are preferred. The post is one of several admin staff who work closely together as a team within reception. The role is to provide a friendly and efficient PA service for patients, team members and clinicians and undertake additional administrative duties.

Main duties of the job

Supporting members of reception team eg Care Navigators and prescribing clerks, with patient enquiries including online queries

Supporting GPs, dealing with administrative queries and tasks on their behalf

Receiving and making telephone calls as requested

Arranging appointments for medicals and other non-routine appointments

Arranging home visits, home visit reports and responsibility for allocating a GP to undertake visit in the absence of registered GP as per the rota system

Taking messages and recording them

Processing forms prior to passing to a GP for completion, e.g. private health claim forms etc

Generating prescriptions in accordance with GP instructions

Following GP instructions on path links (pathology network)

Dealing with problems and queries from doctors, other healthcare staff and patients

Sorting of GP mail for scanning, data loading and/or destroying

Using SystmOne to enter patient information and identify patients requiring treatment/review

Checking GP appointments on SystmOne and advising of any discrepancies

Ensuring the NHS email system is used as an efficient means of communication

Liaison with consultants, technicians and other hospital staff

As part of the reception team, you would need to demonstrate flexibility and you may be asked to work in other areas

About us

The post is one of several admin staff who work closely together as a team within reception. The role is to provide a friendly and efficient PA service for patients, team members and clinicians and undertake additional administrative duties

Date posted

07 November 2024

Pay scheme

Other

Salary

Depending on experience From £12.30

Contract

Permanent

Working pattern

Full-time

Reference number

A2440-24-0004

Job locations

Rodways Corner

Wimborne

Dorset

BH21 1AP

Job description

Job responsibilities

To have a thorough knowledge of all practice procedures

To have a thorough knowledge of the practice area

To have a thorough knowledge of the practice Fire and Health & Safety Policies

To work in accordance with the policies and procedures established by the Practice

Support your GPs, ensuring appropriate tasks are delivered to your GP and subsequently dealt with

Call patients at the GP request, delivering information/messages in a professional and caring manner

Work collaboratively with other administrative and clinical staff to ensure seamless service delivery

Provide support to colleagues during busy periods or absences

Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

Answer incoming phone calls, dealing with the callers requests appropriately

Make appointments for patients attending or calling by telephone, using the computer system, and in accordance with the Practices appointment protocols

Initiate contact with and respond to requests from patients, team members and external agencies

Input data into the patients healthcare records as necessary

Deal with queries regarding services offered by the practice

Arranging appointments for medicals and other non-routine appointments

Taking messages and recording them

Direct requests for information, e.g, SAR, insurance and solicitors letters and DVLA forms, to the relevant department

Processing Hospital Letters

Scanning of letters and test results on to computerised medical records

Using the computer to enter patient information

Processing eConsults to the appropriate healthcare professional or administrator

Ensuring patient signatures and ID on relevant forms

Registering temporary residents and those requiring immediately necessary treatment

Have an understanding of the duty GP role and operate within the surgery protocol when necessary

Liaison with other members of the Primary Health Care Team for patients attending

Maintain a clean, tidy, effective working area at all times

Support all clinical staff with general tasks as requested

As part of the administration team, you would be expected to demonstrate flexibility and you may be asked to work in other areas

Attend a formal appraisal with their manager at least every 12 months. Once a performance or training objective has been set, progress with be revised on a regular basis so that new objectives can be agreed

Contribute to public health campaigns eg flu clinics through advice or direct care