Job summary
Care Navigator
Responsible to Operations ManagerOur Care Navigators provide the first point of contact for our patients and act as a focal point of communication between patients, doctors and other medical staff.
Care Navigators are key members of The Quarter Jack Surgery team. They are trained to work with all the resources available to them which may include signposting patients to another service, offering self help advice or booking with an appropriate clinician in the practices multi-disciplinary team. This work is often referred to as care navigation.
The following are the core responsibilities of a Care Navigator. There may be on occasion a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.
KNOWLEDGE, SKILLS EXPERIENCE REQUIREDGood team working skills
Able to provide a professional and warm welcome to our patients
Ability to maintain confidentiality
Good telephone manner and inter-personal skills
Good standard of general education
Ability to work with a methodical and careful approach
Flexibility to adjust work patterns to meet additional workload as it arises
Ability to remain calm and well-organised under pressure
IT-literate, able to use email effectively, with basic knowledge of web-based and windows-based systems.
Able to multi-task and prioritise
Empathy
Honesty
Punctuality
Main duties of the job
See attachment
KNOWLEDGE, SKILLS EXPERIENCE REQUIRED
Good team working skills
Able to provide a professional and warm welcome to our patients
Ability to maintain confidentiality
Good telephone manner and inter-personal skills
Good standard of general education
Ability to work with a methodical and careful approach
Flexibility to adjust work patterns to meet additional workload as it arises
Ability to remain calm and well-organised under pressure
IT-literate, able to use email effectively, with basic knowledge of web-based and windows-based systems.
Able to multi-task and prioritise
Empathy
Honesty
About us
See attachment
KNOWLEDGE, SKILLS EXPERIENCE REQUIRED
Good team working skills
Able to provide a professional and warm welcome to our patients
Ability to maintain confidentiality
Good telephone manner and inter-personal skills
Good standard of general education
Ability to work with a methodical and careful approach
Flexibility to adjust work patterns to meet additional workload as it arises
Ability to remain calm and well-organised under pressure
IT-literate, able to use email effectively, with basic knowledge of web-based and windows-based systems.
Able to multi-task and prioritise
Empathy
Honesty
Date posted
07 November 2024
Pay scheme
Other
Salary
£11.94 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A2440-24-0003
Job locations
Rodways Corner
Wimborne
Dorset
BH21 1AP
Employer details
Employer name
The Quarter Jack Surgery
Address
Rodways Corner
Wimborne
Dorset
BH21 1AP
Employer's website
https://www.quarterjacksurgery.co.uk/ (Opens in a new tab)
For questions about the job, contact:
HR c/o Dawn Simmons
Supporting documents
Privacy notice
The Quarter Jack Surgery's privacy notice (opens in a new tab)