Redfern Health Centre

Receptionist/Administrator

Information:

This job is now closed

Job summary

This is an interesting position involving various clerical duties within our administrative team.We are looking for a friendly, confident person who thrives in a busy environment and works well under pressure.The successful candidate will enjoy working with the public with good communication skills and a professional telephone manner. You will need to use your initiative as well as inputting as part of our current team.

Main duties of the job

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Code data on the clinical IT system

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Support all clinical staff with general tasks as requested

About us

We are a busy rural practice with just over 5000 patients. We have 3 GP partners, 5 practice nurses/HCA's a current team of 7 receptionists/administrators plus shared staff within the PCN.

We are a close knit, friendly team who work in a busy but rewarding environment.

Details

Date posted

19 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A2433-25-0000

Job locations

Shadycombe Road

Salcombe

Devon

TQ8 8DJ


Job description

Job responsibilities

REPORTING TO: The Practice Manager

PROBATIONARY PERIOD: 3 months

ANNUAL LEAVE: 4 weeks pro rata plus bank holidays

HOURS: Hours to be mutually agreed across on a rota basis within the hours of 7.30am & 7pm Monday - Friday

JOB SUMMARY

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

DAY TO DAY DUTIES

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Code data on the clinical IT system

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Support all clinical staff with general tasks as requested

Job description

Job responsibilities

REPORTING TO: The Practice Manager

PROBATIONARY PERIOD: 3 months

ANNUAL LEAVE: 4 weeks pro rata plus bank holidays

HOURS: Hours to be mutually agreed across on a rota basis within the hours of 7.30am & 7pm Monday - Friday

JOB SUMMARY

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

DAY TO DAY DUTIES

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Code data on the clinical IT system

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Support all clinical staff with general tasks as requested

Person Specification

Experience

Essential

  • Experience in working with the general public and dealing with people from all backgrounds. A professional telephone manner and a positive attitude are essential.

Desirable

  • Working within an office environment.
  • Experience within a GP surgery or healthcare

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • NA
Person Specification

Experience

Essential

  • Experience in working with the general public and dealing with people from all backgrounds. A professional telephone manner and a positive attitude are essential.

Desirable

  • Working within an office environment.
  • Experience within a GP surgery or healthcare

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • NA

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Redfern Health Centre

Address

Shadycombe Road

Salcombe

Devon

TQ8 8DJ


Employer's website

https://salcombehealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Redfern Health Centre

Address

Shadycombe Road

Salcombe

Devon

TQ8 8DJ


Employer's website

https://salcombehealthcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Gaby Clarke

d-icb.enquiriessalcombe@nhs.net

01548842284

Details

Date posted

19 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A2433-25-0000

Job locations

Shadycombe Road

Salcombe

Devon

TQ8 8DJ


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