GP Receptionist

Job summary

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

Main duties of the job

Answering a high volume of calls from our patients, hospital pharmacies, in an efficient and courteous manner, putting patients at ease and providing clear concise information.

Take clear and concise notes of patient interactions ensuring these are documented accurately in EMIS WEB.

After appropriate training, you will triage patient calls using a variety of questioning techniques to develop a full picture of the nature of the patients problem and signpost the patient to the appropriate care.

Building and maintaining strong relationships with all team members.

Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.

Deal appropriately with instructions and queries from clinicians and other team members.

On a rotational basis cover the reception desk at The Village Surgery, South Liverpool Treatment Centre dealing with patient enquiries face to face.

Maintain strict confidentiality

Action tasks via emis system from the workflow team.

Complete patient prescription requests, both in paper form and over the telephone.

About us

The Village Surgery has:

2 GP Partners

1 Practice Manager

3 Salaried GPs

1 ANP

2 Practice Nurses

1 Secretary

3 Administrators

1 clinical coder

4 receptionists