Job summary
Are you an admin team member in primary care or another care setting looking for a new challenge?
The new care coordinator role has been developed to support patients with complex care needs, ensuring they recieve effective, efficient and joint up health and social care.
The role will be integral in engaging, empowering and promoting self management as part of the NHS Long Term Plan to make personalised care 'business as usual' for our patient population.
We are a nuturing and caring practice, acknowledging our staffing team is our greatest asset. As a training centre, we have a long history of promoting education and training to ensure skill sets continue to develop in any role.
Main duties of the job
To
work with the GPs and other primary care professionals to identify and
manage a caseload of patients; where required/appropriate, to refer patients
to other health professionals within the PCN.
To
help patients to manage their needs through answering queries, making and
managing appointments, and ensuring that patients have good quality written or
verbal information to help them make choices about their care.
To assist patients to
access self-management education courses, peer support or interventions that
support them in their health and wellbeing and increase their activation level.
To
maximise digital tools for patients and their carers across health and care services.
To raise awareness and share decisions with the GPs
and care professionals in MDT clinical meetings, identifying patients who
may benefit from support.
To raise awareness amongst clinicians of how to identify patients who
may benefit from shared decision making.
This job description reflects the core activities
of the role and as the post holder develops there will inevitably be changes in
the emphasis of duties. It is expected
that the post holder will recognise this and adopt a flexible approach to work
and be willing to participate in training.
About us
North Wood Group Practice was formed in 2017 following the merger of
Tulse Hill Surgery and Crown Dale Medical Centre. The practice area
extends from Tulse Hill to Upper Norwood in South-East London.
Our North Wood Group @Crowndale site has recently undergone a major refurbishment to expand our services and provide more opportunities excel in health and social care.
There
are currently 15,500 patients registered at the Practice making it one
of the largest in the London Borough of Lambeth. The local population is
remarkably diverse in terms of culture, ethnicity and socioeconomic
status. We have a growing team of clinical and admin team members and
are always looking to be proactive to adapt and meet the needs of our patient
population.
The practice is within South-East London ICS, reporting to the Lambeth Borough Team.
Job description
Job responsibilities
The Care Coordinators role
will support patients with one or more chronic long term health condition to
receive effective, efficient and joined-up clinical care. This will include coordinating
access to services, providing advice and ensuring health and care planning is
timely, holistic and patient-centred.
The Care Coordinator will
play an integral role in improving patient engagement and promoting supported
self-management, in line with the NHS Long Term Plans commitment to make
personalised care business as usual across the health and care system. The
role is pivotal in ensuring that patients at North Wood Group Practice receive
the best possible care and experience.
The Care
Coordinator will be based at a North Wood Group Practice within the HBD Primary
Care Network (which also includes Herne Hill Group Practice, Brixton Hill Group
Practice, Knights Hill Surgery, Deerbrook Surgery and Lambeth Healthcare). They
will work closely with other primary and community care staff and healthcare
organisations to provide integrated services to our patient community.
The successful candidate must be enrolled in, undertaking or
qualified from appropriate training as set out by the Personalised Care
Institute: https://www.england.nhs.uk/personalisedcare/supporting-health-and-care-staff-to-deliver-personalised-care/personalised-care-institute/
The Personalised Care Institute programme has been launched this
year to help staff involved in peoples health and care develop the
knowledge and skills to support the implementation of the NHS Long Term Plan and
the Comprehensive Model for Personalised Care.
Job description
Job responsibilities
The Care Coordinators role
will support patients with one or more chronic long term health condition to
receive effective, efficient and joined-up clinical care. This will include coordinating
access to services, providing advice and ensuring health and care planning is
timely, holistic and patient-centred.
The Care Coordinator will
play an integral role in improving patient engagement and promoting supported
self-management, in line with the NHS Long Term Plans commitment to make
personalised care business as usual across the health and care system. The
role is pivotal in ensuring that patients at North Wood Group Practice receive
the best possible care and experience.
The Care
Coordinator will be based at a North Wood Group Practice within the HBD Primary
Care Network (which also includes Herne Hill Group Practice, Brixton Hill Group
Practice, Knights Hill Surgery, Deerbrook Surgery and Lambeth Healthcare). They
will work closely with other primary and community care staff and healthcare
organisations to provide integrated services to our patient community.
The successful candidate must be enrolled in, undertaking or
qualified from appropriate training as set out by the Personalised Care
Institute: https://www.england.nhs.uk/personalisedcare/supporting-health-and-care-staff-to-deliver-personalised-care/personalised-care-institute/
The Personalised Care Institute programme has been launched this
year to help staff involved in peoples health and care develop the
knowledge and skills to support the implementation of the NHS Long Term Plan and
the Comprehensive Model for Personalised Care.
Person Specification
Qualifications
Essential
- GCSE or equivalent in Math and English Grades A-C
Desirable
- Higher level qualifications
- Further qualifications in health and social care
Experience
Essential
- Coordination of services from a range of organisations
- Experience of developing relationships with a wide variety of people
- Experience of working in health, social care or voluntary sector
- organisation
Desirable
- Experience of working in general practice and other primary care organisations
Person Specification
Qualifications
Essential
- GCSE or equivalent in Math and English Grades A-C
Desirable
- Higher level qualifications
- Further qualifications in health and social care
Experience
Essential
- Coordination of services from a range of organisations
- Experience of developing relationships with a wide variety of people
- Experience of working in health, social care or voluntary sector
- organisation
Desirable
- Experience of working in general practice and other primary care organisations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
