Care Coordinator/Medical Receptionist

Job summary

Dr Smith & Partners are looking to recruit an enthusiastic and conscientious Receptionist with a sense of humour to join our busy team based across two sites. Working between 20-25 hrs per week, shifts are a mix of mornings starting at 07:45 and afternoons finishing at 20:00 and possible full days. Shifts will be allocated on a rota basis with a minimum of 4 weeks notice given. In addition to this you will be required to work Saturdays on a rota basis. It is essential that the successful candidate is able to be flexible in their approach to working hours.

Duties will include dealing with patients both face to face and over the telephone, and use of computers.

Applicants should have excellent communication skills and be able to work in a busy environment whilst remaining calm and approachable.

There may be a requirement to cover at short notice.

Previous experience in General Practice is desirable but not essential, as full training will be provided.

Main duties of the job

Facilitate patient pathways by following signposting protocol in a courteous, efficient and effective way by telephone, in person or electronically. Navigating, using resources wisely. Being able to explain reasoning to the patients in a confident and reassuring way

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, in person or via the telephone

Answering the telephone professionally, efficiently and conveying messages to record patient encounter notes on theclinical system to ensure accurate record keeping and audit trails

Scanning and electronic filing of letters into records

To have a thorough knowledge of all Practice procedures

To work in accordance to written protocols

Maintain adequate stock of referral forms

Educate and inform patient about use of services

Generating and promoting new ideas to enable workloads to become more effective

Recognize signs of medical emergency and ensure emergency response is provided.

Dealing with patient general enquires and ensuring this is completed in a timely manner and checking that correct advice is given which is also up to date.

Take results, following Practice procedures, recording information accurately

About us

Chapel Street Medical Centre is based in Spondon, Derby and we have a branch site Mayfield Medical Centre based in Chaddesden, Derby. Our current patient list size is approx. 12680

We have 5 Partners, 5 salaried GP's, 1 Mental Health Practitioner and a nursing team of 5 who work on a rota basis.

We have a team of 3 secretaries, 6 administrative staff and a team of 12 reception staff who also work on a rota basis.

We are part of a Great Derby Primary Care Network.