Health Care Assistant

Job description

Job responsibilities

JOB DETAILS

Job Title: Health Care Assistant (HCA) - General Practice

Grade: Equivalent to AfC band 2/3 - subject to experience

Hours of Work: 37.5 hours per week. Monday Friday 8am-4pm

Base: Dr Mirza & Partners, The Pikes Lane Centre, Deane Road, Bolton, BL3 5HP

ORGANISATIONAL ARRANGEMENTS.

Managerially Accountable to: Senior Nurse & Practice Manager

Clinically Accountable to: Nurses & GP Partners

Main duties and responsibilities of the post:

The post holder is responsible for assisting the Practice Nurses in their clinical and administrative activities, and for ensuring that patients are welcomed and treated with courtesy so that their visit to surgery is as pleasant as possible.

The Health Care Assistant will be trained and supervised by the practice nurses in all aspects of the role and will at all times work to the job description, practice policies and procedures. Performances of clinical duties are dependent on the post holders aptitude and competency and are strictly at the discretion of the practice nurses and the GP.

Clinical:

Chaperoning of patients during examination/procedure.

Restock Doctors rooms and keep trolleys clean.

Carry out work towards BQC, QOF & PCN targets at the direction of the Practice Nurses i.e. hypertensive annual checks.

Give injections of Vitamin B12 and influenza under supervision of the Practice Nurses.

Measurement and recording of height/weight/blood pressure/ urine tests/ vision test for medicals.

Phlebotomy

Perform routine ECG

To report abnormal findings to the nurse.

Check vaccine fridge and monitor stocks of vaccines.

Order vaccines and equipment as necessary.

Assist with new patient screening.

Undertake home visits.

Undertake weight checks at the 6-8 week baby clinic and record the information in the handbook.

Administration:

Order equipment and other health promotion materials.

Keep waiting room notice board tidy.

Assist in gathering audit information.

Input data from hospital letters.

Assist with recall registers.

Other duties may be considered, following appropriate training, supervision, experience and assessment and will be at the discretion of the GPs and Practice Nurses.

Although the majority of training will be in-house, attendance at external training courses may occasionally be necessary.

To be the Infection Prevention and control Deputy. To be a link worker/ Co-ordinator for infection prevention and control.

To be a hand hygiene Co-ordinator.

Personal/ Professional development

The post holder will participate in any training programme implemented by the practice as part of this employment relevant to their role, including:

Participating in an annual individual performance review (appraisal), including taking responsibility for maintaining a record of own personal and/ or professional development).

Taking responsibility for own personal development, learning and performance including in-service training (demonstrating skills and activities) to others undertaking a similar role.

Communication

Maintain communication and liaise with other disciplines across primary, secondary and tertiary care services as and when necessary

Contribute to and work effectively within the primary care team

Maintain accurate patient records

RISK MANAGEMENT

It is a standard element of the role and responsibility of all staff of Dr Mirza and Partners that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards.

RECORDS MANAGEMENT

As an employee of Dr Mirza and Partners, you are legally responsible for all records that you gather, create or use as part of your work within the Organisation (including patient health, financial, personal and administrative), whether paper based or on computer. All such records are considered public records, and you have a legal duty of confidence to service users (even after an employee has left the practice). You should consult the Practice Manager if you have any doubt as to the correct management of records with which you work.

HEALTH AND SAFETY REQUIREMENTS

All employees of Dr Mirza and Partners have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable the practice to meet its own legal duties and to report any hazardous situations or defective equipment.

The post holder will work in accordance with the practices Health and Safety Policy and Procedures.

FLEXIBILITY STATEMENT

The content of this Job Description represents an outline of the post only and is therefore not a precise catalogue of duties and responsibilities. The Job Description is therefore intended to be flexible and is subject to review and amendment in the light of changing circumstances, following consultation with the post holder.

CONFIDENTIALITY

All employees of Dr Mirza and Partners are required to maintain the confidentiality of members of the public and members of staff in accordance with the practices policies.

EQUALITY

Dr Mirza and Partners will take all practicable steps to ensure that staff are recruited, managed, developed, promoted and rewarded on merit and that equal opportunities are given to all staff.

The post holder will support the equality, diversity and rights of patients, carers and colleagues. Each employee is responsible for their own professional and personal behaviour and there is a requirement of all staff to conduct themselves in a manner which does not cause offence to another person. See separate staff handbook for full policy details

Person Specification

Qualifications

Essential

• - NVQ Level 2 in Health and Social Care (or equivalent)
• - Venepuncture
• - B/Ps
• - AMBPs
• - Basic life support (BLS) training (or willingness to undertake)
• - Willingness to undertake further training and development relevant to the role

Desirable

• - NVQ Level 3 in Health and Social Care (or equivalent)
• - Diabetic Foot Checks

Experience

Essential

• - Previous experience working in a healthcare or care setting
• - Experience of providing direct patient care
• - Experience of working as part of a team

Desirable

• - Previous experience working in a General Practice setting
• - Experience using clinical systems (e.g. EMIS, SystmOne) -our clinical system is Systmone
• - Experience in supporting chronic disease management clinics

Skills and personal attributes

Essential

• - Good communication and interpersonal skills
• - Ability to demonstrate empathy and compassion when dealing with patients
• - Basic clinical skills (e.g. blood pressure monitoring, height/weight recording)
• - Understanding of confidentiality and data protection
• - Ability to maintain accurate and clear records
• - Good organisational skills and ability to prioritise workload
• - Caring, respectful, and professional manner
• - Reliable, punctual, and adaptable
• - Ability to work both independently and as part of a team
• - Commitment to delivering high standards of patient care
• - Positive attitude and willingness to learn
• - Car owner to undertake home visits

Desirable

• - Knowledge of infection prevention and control procedures
• - Understanding of health promotion and patient education
• - Awareness of safeguarding procedures
• - Flexible approach to working hours
• - Ability to work in a fast-paced environment
• - Commitment to ongoing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Mirza & Partners

Address

Pikes Lane Centre

Deane Road

Bolton

BL3 5HP

Employer's website

https://www.drmirzaandpartners.uk/ (Opens in a new tab)