Medicines Manager

The Elms Medical Practice

This job is now closed

Job summary

As a Medicines Manager you will be expected to:-

Be the main provision of an efficient, patient-friendly repeat prescribing, audits, stocktake and ordering of vaccines and medical consumables.

You will contribute to the efficiency and quality improvement of the service to both patients and clinicians by putting into place processes that minimize the chance of error, reduce medicine wastage, and improve the quality and accuracy of the practice repeat prescriptions.

You will undertake various administrative duties which contribute to the smooth running of the Practice.

Ensure communication to and from patients, other members the primary care team and external agencies is processed accurately and within the necessary timescales.

Main duties of the job

The principal duties and responsibilities of a Medicines Manager include all of the items listed below. Although this list is not exhausted.

To deal with non-routine queries.

To liaise with partners, practice managers and health professionals.

To collect and submit monthly data to monitor improvements in line with medicine management objectives and CCG targets.

To generate the prescriptions for the patients on blister pack medication and repeat dispensing Liaise with the pharmacies.

To complete Docman tasks.

Dealing with pharmacy, patient queries efficiently and promptly.

PPA returns

Ordering of vaccines, stock and consumables.

Implementing hospital medication requests promptly

Communicating to patients with regards to medication reviews

Repeat prescribing

Attend practice MMs, and provide input to the Prescribing Lead

Ensure the 48-hr turnaround of repeat prescriptions

About us

At The Elms Medical Practice we have a clinical team of seven GPs, ANP, two practice nurses and a HCA. They are supported by a large admin team comprising of Medical Secretaries, Medicines Managers and Administrators.

We are a friendly team passionate about providing excellence in care to our patients.

We were rated "Good" at our last CQC inspection. We are high achievers in QOF and other enhanced services.

The Elms Medical Practice is part of the Chester Central Primary Care Team who provide additional health professional roles for instance pharmacists, physiotherapists, paramedics, health & well being coaches and dieticians to our team.

Date posted

31 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2405-23-0009

Job locations

2nd Floor Fountains Health

Delamere Street

Chester

Cheshire

CH1 4DS

32 The Parade

Blacon

Chester

CH1 5HN

Job description

Job responsibilities

Clinical/ Healthcare

To make changes to a patients prescription in line with the appropriate protocol and guidance, after agreement sought with practice prescribers and practice managers.

To reauthorise patient medication in line with the appropriate protocols.

To undertake practice-based CCG project work to make cost savings.

To add medication according to protocols for hospital letters as directed by a doctor.

To add medication for new patients admitted to Chester Lodge Nursing home.

Administrative/Clerical

To undertake proactive 'housekeeping' management of the repeat prescribing process, including compliance, in accordance with practice protocols and CCG targets.

To deal with non-routine queries that require follow up and problem solving techniques

To liaise with partners, practice managers and health professionals to develop and implement systems and protocols to improve medicine management in the practice

To maintain comprehensive records of work undertaken

To collect and submit monthly data to monitor improvements in line with medicine management objectives and CCG targets.

To ensure that patients attend for monitoring for certain drugs as per protocol. Running own reports from the clinical system to support this work.

To generate the prescriptions for the patients on blister pack medication and repeat dispensing and liaise with the pharmacies regarding these where necessary.

To complete Docman tasks according to protocol.

Understanding and implementing medication requests from hospitals.

Apply judgement in assessing queries to determine best course of action

Dealing with pharmacy, patient and nursing home queries efficiently and promptly.

Understanding of PPA returns

To be a part of the annual Flu campaign and contribute to the organisation, searches and audits of vaccines.

Assist in the co-ordination of local and national medicine management events

Implementing requests and data entry forms from District Nursing Team

Home oxygen forms and audits

Implementing hospital medication requests promptly

Regular medicine use reviews

Provide advice on prescription charges and exemptions

Provide advice on drug costs as required

Communicating to patients with regards to medication reviews

DMARD and blood monitoring audits/follow ups

Repeat prescribing

New patient medication checks

Attend regular medicine management meetings

Attend practice clinical meetings and provide input to the Prescribing Lead

Carry out searches for regular audits

Contribute to the updating of protocols and policies

Ensure the 48-hr turnaround of repeat prescriptions

To implement other duties as requested by management

Managerial:

Organise own workload and work under indirect supervision.

To manage time effectively ensuring all targets are met.

Communication:

To be the first point of contact for patients, secondary care, community pharmacists, Nursing Home staff and other healthcare professionals who have queries relating to repeat prescriptions

To work collaboratively with other practices to spread good practice and share experience

Maintain patient confidentiality at all times in accordance with GLMC policy and Caldicott guidelines

Utilise appropriate systems to communicate information to colleagues and patients

Communicate work procedures with colleagues

Maintain relationships with own and other departments

Job description

Job responsibilities

Clinical/ Healthcare

To make changes to a patients prescription in line with the appropriate protocol and guidance, after agreement sought with practice prescribers and practice managers.

To reauthorise patient medication in line with the appropriate protocols.

To undertake practice-based CCG project work to make cost savings.

To add medication according to protocols for hospital letters as directed by a doctor.

To add medication for new patients admitted to Chester Lodge Nursing home.

Administrative/Clerical

To undertake proactive 'housekeeping' management of the repeat prescribing process, including compliance, in accordance with practice protocols and CCG targets.

To deal with non-routine queries that require follow up and problem solving techniques

To liaise with partners, practice managers and health professionals to develop and implement systems and protocols to improve medicine management in the practice

To maintain comprehensive records of work undertaken

To collect and submit monthly data to monitor improvements in line with medicine management objectives and CCG targets.

To ensure that patients attend for monitoring for certain drugs as per protocol. Running own reports from the clinical system to support this work.

To generate the prescriptions for the patients on blister pack medication and repeat dispensing and liaise with the pharmacies regarding these where necessary.

To complete Docman tasks according to protocol.

Understanding and implementing medication requests from hospitals.

Apply judgement in assessing queries to determine best course of action

Dealing with pharmacy, patient and nursing home queries efficiently and promptly.

Understanding of PPA returns

To be a part of the annual Flu campaign and contribute to the organisation, searches and audits of vaccines.

Assist in the co-ordination of local and national medicine management events

Implementing requests and data entry forms from District Nursing Team

Home oxygen forms and audits

Implementing hospital medication requests promptly

Regular medicine use reviews

Provide advice on prescription charges and exemptions

Provide advice on drug costs as required

Communicating to patients with regards to medication reviews

DMARD and blood monitoring audits/follow ups

Repeat prescribing

New patient medication checks

Attend regular medicine management meetings

Attend practice clinical meetings and provide input to the Prescribing Lead

Carry out searches for regular audits

Contribute to the updating of protocols and policies

Ensure the 48-hr turnaround of repeat prescriptions

To implement other duties as requested by management

Managerial:

Organise own workload and work under indirect supervision.

To manage time effectively ensuring all targets are met.

Communication:

To be the first point of contact for patients, secondary care, community pharmacists, Nursing Home staff and other healthcare professionals who have queries relating to repeat prescriptions

To work collaboratively with other practices to spread good practice and share experience

Maintain patient confidentiality at all times in accordance with GLMC policy and Caldicott guidelines

Utilise appropriate systems to communicate information to colleagues and patients

Communicate work procedures with colleagues

Maintain relationships with own and other departments

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Skills

Essential

Excellent communication, organisational and interpersonal skills.
Excellent IT skills, including use of spreadsheets and production of data.
Excellent keyboard skills.
Ability to be flexible, work on own initiative and as part of a team
Demonstrated capability for problem solving, decisionmaking,sound judgement and assertiveness
Ability to respond to competing deadlines and manage individual targets
Ability to work individually and to work as a team player.
Conscientious and reliable
Ability to deal with frequent interruptions.
Ability to deal effectively with telephone enquiries.
Attention to detail and a responsible attitude towards quality and accuracy
Highly motivated, innovative and enthusiastic, with the ability to motivate others
Ability to reactive positively to changing requirements.
Professional manner

Experience

Essential

Experience of working in primary care.

Desirable

Experience with Emis and Docman
Level 3 qualification (e.g., A Levels, NVQ), or equivalent workbased experience.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Skills

Essential

Excellent communication, organisational and interpersonal skills.
Excellent IT skills, including use of spreadsheets and production of data.
Excellent keyboard skills.
Ability to be flexible, work on own initiative and as part of a team
Demonstrated capability for problem solving, decisionmaking,sound judgement and assertiveness
Ability to respond to competing deadlines and manage individual targets
Ability to work individually and to work as a team player.
Conscientious and reliable
Ability to deal with frequent interruptions.
Ability to deal effectively with telephone enquiries.
Attention to detail and a responsible attitude towards quality and accuracy
Highly motivated, innovative and enthusiastic, with the ability to motivate others
Ability to reactive positively to changing requirements.
Professional manner

Experience

Essential

Experience of working in primary care.

Desirable

Experience with Emis and Docman
Level 3 qualification (e.g., A Levels, NVQ), or equivalent workbased experience.

Employer details

Employer name

The Elms Medical Practice

Address

2nd Floor Fountains Health

Delamere Street

Chester

Cheshire

CH1 4DS

Employer's website

https://www.elmsmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Elms Medical Practice

Address

2nd Floor Fountains Health

Delamere Street

Chester

Cheshire

CH1 4DS

Employer's website

https://www.elmsmedicalcentre.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Operations Manager

Claire Jones

claireljones@nhs.net

01244351000

Date posted

31 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2405-23-0009

Job locations

2nd Floor Fountains Health

Delamere Street

Chester

Cheshire

CH1 4DS

32 The Parade

Blacon

Chester

CH1 5HN

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