Job summary
An exciting opportunity has arisen for two part-time medical receptionists to join us at Wolstanton Medical Centre. Each role will be approx. 3 - 4 day per week (hours to be confirmed but candidates must be able to work between the hours of 7:30am - 6:30pm).
You would be responsible for undertaking a wide range of reception and administrative duties
and the provision of general support to the multidisciplinary team. Duties can
include but are not limited to, greeting and directing patients, patient
registration, booking appointments, processing of information (electronic and
hard copy) and assisting patients as required. To act as the central point of
contact for patients, the distribution of information, messages and enquiries
for the clinical team, liaising with multidisciplinary team members and
external agencies such as secondary care and community service providers.
Main duties of the job
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls and dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
Process
referrals to external agencies such as secondary care using the electronic
referral system (ERS)
g.
Process
calling letters as requested
h.
Process
all DNA letters in accordance with current policy
i.
Action
GP2GP tasks
j.
Photocopy
documentation as required
k.
File
and store records as required
l.
Data
entry of new and temporary registrations and relevant patient information as
required
m.
Input
data into the patients healthcare records as necessary
n.
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
o.
Manage
all queries (including administrative queries) as necessary in an efficient
manner
p.
Carry
out system searches as requested
q.
Maintain
a clean, tidy, effective working area at all times
r.
Monitor
and maintain the reception area and notice boards
Support all clinical staff with general tasks as
requested
About us
We are a friendly, well organised, GMS teaching, training, and research-active practice with high QOF scores and an outstanding CQC rating. We are a team of more than 30 staff and consider it important to maintain a supportive team ethos.
As a practice we have always embraced multi-disciplinary team working. The Partners, approved GP Trainers, are providing care alongside Salaried GPs, Advanced Nurse Practitioners, Nurse Practitioners and a Physician Associate, looking after approximately 11,000 patients. We are supported by a full complement of Practice Nurses and HCAs and, in addition, Additional Role Reimbursement Scheme clinical staff employed via our PCN, including First Contact Physiotherapist, Social Prescriber, Pharmacist, Pharmacy Technician, Mental Health Practitioner, Health & Wellbeing Coach and Care Co-ordinator. We use EMIS Web, Docman 10 and AccuRx.
We are a very experienced training practice taking medical students and GP ST grade doctors, as well as Physician Associate Interns, Practice Nurses in their Foundation Year, and student nurses. Together we bring our experiences from outside the practice to innovate and push the standards of care we provide higher. We hold regular practice meetings which include safeguarding, palliative care, significant events and Quality Improvement.
Job description
Job responsibilities
The
following are the core responsibilities of a medical receptionist. There
may be on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels:
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls and dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
Process
referrals to external agencies such as secondary care using the electronic
referral system (ERS)
g.
Process
calling letters as requested
h.
Process
all DNA letters in accordance with current policy
i.
Action
GP2GP tasks
j.
Photocopy
documentation as required
k.
File
and store records as required
l.
Data
entry of new and temporary registrations and relevant patient information as
required
m.
Input
data into the patients healthcare records as necessary
n.
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
o.
Manage
all queries (including administrative queries) as necessary in an efficient
manner
p.
Carry
out system searches as requested
q.
Maintain
a clean, tidy, effective working area at all times
r.
Monitor
and maintain the reception area and notice boards
Support all clinical staff with general tasks as
requested
In
addition to the primary responsibilities, the medical administrator may be
requested to:
a.
Partake
in audit as directed by the audit lead
b.
Produce
meeting agendas and record the minutes of meetings
c.
Support
administrative and reception staff, providing cover during staff absences
d.
Complete
opening and closing procedures in accordance with the duty rota
As required support the team in the management
of repeat prescriptions, ensuring they are processed accurately and efficiently
Job description
Job responsibilities
The
following are the core responsibilities of a medical receptionist. There
may be on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels:
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls and dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
Process
referrals to external agencies such as secondary care using the electronic
referral system (ERS)
g.
Process
calling letters as requested
h.
Process
all DNA letters in accordance with current policy
i.
Action
GP2GP tasks
j.
Photocopy
documentation as required
k.
File
and store records as required
l.
Data
entry of new and temporary registrations and relevant patient information as
required
m.
Input
data into the patients healthcare records as necessary
n.
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
o.
Manage
all queries (including administrative queries) as necessary in an efficient
manner
p.
Carry
out system searches as requested
q.
Maintain
a clean, tidy, effective working area at all times
r.
Monitor
and maintain the reception area and notice boards
Support all clinical staff with general tasks as
requested
In
addition to the primary responsibilities, the medical administrator may be
requested to:
a.
Partake
in audit as directed by the audit lead
b.
Produce
meeting agendas and record the minutes of meetings
c.
Support
administrative and reception staff, providing cover during staff absences
d.
Complete
opening and closing procedures in accordance with the duty rota
As required support the team in the management
of repeat prescriptions, ensuring they are processed accurately and efficiently
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative / receptionist duties
- Experience of working in a health care setting
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative / receptionist duties
- Experience of working in a health care setting
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
