Job summary
Health and Wellbeing Coaches support
people to take pro-active steps to improve the way they manage their physical
and mental health conditions, based on what matters to them. They support
people to develop their knowledge, skills and confidence or to build their
patient activation - in managing their health and care, to improve their
health outcomes and quality of life. Health coaches do this by coaching and
motivating patients through multiple sessions to identify their needs, set
goals, and supporting patients to achieve their personalised health and care
plan objectives and providing interventions such as self-management education
and peer support. Health and Wellbeing Coaches manage and prioritise a
caseload, according to the needs, priorities and support required by
individuals in the caseload. They identify when a persons needs are beyond the
scope of the health and wellbeing coach role and refer them to other health
professionals or organisations.
Main duties of the job
The coach will play a critical role in engaging patients and use health coaching techniques to support them to take an active role in their health and wellbeing.
The post holder will have a key role
in helping to raise the local populations awareness of the support groups and
opportunities available to assist them in achieving their health and wellbeing
goals.
You will work in partnership with your clinical and non-clinical
colleagues, management support and the wider PCN to ensure the role delivers
the best possible outcomes for our patients.
About us
Wolstanton Medical
Centre within the Newcastle Central Primary Care Network (PCN) has a patient
population of 11,000. The PCN are a group of 6 practices working together to
focus on local patient care, led by our PCN Clinical Director and a supportive
management team.
Wolstanton
Medical Centre are looking for an enthusiastic, forward-thinking and motivated Health and Wellbeing Coach to join our busy but friendly dedicated team. We are dedicated to providing high-quality
patient care and have a long tradition of providing GP training, training medical
students and student nurses working alongside Keele University.
We are a 2
GP Partner Practice, with a varied team including Salaried GPs, Advanced Nurse
Practitioners, Physician Associates, Practices Nurses, and Health Care
Assistants. We have a team of receptionists and secretaries ensuring the
practice runs smoothly and efficiently.
Our
mission is to provide compassionate, patient centre, quality care to all our
patients and have an Outstanding CQC rating.
Job description
Job responsibilities
Main duties and responsibilities include:
- Care planning, health and wellbeing coaching and delivery of systematic self-management support based on a knowledge of individuals activation levels.
- Support for individuals to access appropriate community resources and services
- Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of: improving peoples levels of activation, empowering people to manage their own health and improve their health outcomes.
- Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies.
- Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the health coach role, how to refer to them, and which patients may particularly benefit from health coaching.
- (Dependant on skills and ability) Contribute to and take part in health coaching train-the-trainer workshops in order to spread health coaching skills to support a mindset shift among staff in how they have conversations, integrating a health coaching approach into how they work with people and each other, and to strengthen a shift towards an enabling a compassionate and coaching culture in their organisation.
- Working in partnership with the social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing.
- Evaluating peoples levels of knowledge, skills and confidence (their Activation level), using tools such as the Patient Activation Measurement (PAM). Focus on those with low levels of activation while recognising that people at other levels of activation may also benefit from health coaching. Measure the impact of the coaching provided on peoples activation level and adjust activity in response, to create a continuous improvement approach.
Job description
Job responsibilities
Main duties and responsibilities include:
- Care planning, health and wellbeing coaching and delivery of systematic self-management support based on a knowledge of individuals activation levels.
- Support for individuals to access appropriate community resources and services
- Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of: improving peoples levels of activation, empowering people to manage their own health and improve their health outcomes.
- Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies.
- Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the health coach role, how to refer to them, and which patients may particularly benefit from health coaching.
- (Dependant on skills and ability) Contribute to and take part in health coaching train-the-trainer workshops in order to spread health coaching skills to support a mindset shift among staff in how they have conversations, integrating a health coaching approach into how they work with people and each other, and to strengthen a shift towards an enabling a compassionate and coaching culture in their organisation.
- Working in partnership with the social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing.
- Evaluating peoples levels of knowledge, skills and confidence (their Activation level), using tools such as the Patient Activation Measurement (PAM). Focus on those with low levels of activation while recognising that people at other levels of activation may also benefit from health coaching. Measure the impact of the coaching provided on peoples activation level and adjust activity in response, to create a continuous improvement approach.
Person Specification
Qualifications
Essential
- Be willing to attend training with a nonclinical SSM health coaching skills programme (minimum 4 days) by a Personalised Care Institute (PCI) accredited trainer or organisation
Desirable
- Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical SSM Health Coaching through a PCI accredited organisation
Personal Qualities and Attributes
Essential
- Kind, reflective and self-aware and recognises what matters to people rather than whats the matter with them
- Demonstrates their belief that people have untapped resources within them that can only be unleashed by providing a non-judgemental and empowering service
- Starts with what is working well and takes an asset-based approach (able to work from strengths) in all their interactions with people, colleagues and the communities we serve
- Excellent communicator and influencer (able to build rapport with people easily)
- Operates with integrity and openness
- Models the behaviour they want to see in others, is inclusive
- Values diversity and difference
- Understanding of and commitment to equality of opportunity and good working relationships
- Commitment to continuous learning and development
- Actively develops themselves and supports others to do the same
- Commitment to and focused on quality, promotes high standards in all they do
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
Experience
Essential
- Experience of using coaching approaches/frameworks and models or other helping strategies e.g. Motivational Interviewing
- An understanding of the biopsychosocial model of health and the social determinants of health
Desirable
- Experience of working in a multidisciplinary team
- Experience of working in health and social care care/community development setting or similar
- Experience of successful partnership working across statutory, voluntary and community sector
Skills and Knowledge
Essential
- Understanding how to apply health coaching in group settings
- Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
- Demonstrable skills in supporting behaviour change
- Skilled in active and reflective listening, building trust and rapport
- quickly
- Proficient in MS Office and web -based services
Desirable
- A good understanding of the evidence base and development of self - management in the UK
- Understanding of the importance and process of helping people with long - term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available, such as the Patient Activation Measurement (PAM)
- Excellent group and one -to -one facilitation skills including conflict resolution
Person Specification
Qualifications
Essential
- Be willing to attend training with a nonclinical SSM health coaching skills programme (minimum 4 days) by a Personalised Care Institute (PCI) accredited trainer or organisation
Desirable
- Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical SSM Health Coaching through a PCI accredited organisation
Personal Qualities and Attributes
Essential
- Kind, reflective and self-aware and recognises what matters to people rather than whats the matter with them
- Demonstrates their belief that people have untapped resources within them that can only be unleashed by providing a non-judgemental and empowering service
- Starts with what is working well and takes an asset-based approach (able to work from strengths) in all their interactions with people, colleagues and the communities we serve
- Excellent communicator and influencer (able to build rapport with people easily)
- Operates with integrity and openness
- Models the behaviour they want to see in others, is inclusive
- Values diversity and difference
- Understanding of and commitment to equality of opportunity and good working relationships
- Commitment to continuous learning and development
- Actively develops themselves and supports others to do the same
- Commitment to and focused on quality, promotes high standards in all they do
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
Experience
Essential
- Experience of using coaching approaches/frameworks and models or other helping strategies e.g. Motivational Interviewing
- An understanding of the biopsychosocial model of health and the social determinants of health
Desirable
- Experience of working in a multidisciplinary team
- Experience of working in health and social care care/community development setting or similar
- Experience of successful partnership working across statutory, voluntary and community sector
Skills and Knowledge
Essential
- Understanding how to apply health coaching in group settings
- Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
- Demonstrable skills in supporting behaviour change
- Skilled in active and reflective listening, building trust and rapport
- quickly
- Proficient in MS Office and web -based services
Desirable
- A good understanding of the evidence base and development of self - management in the UK
- Understanding of the importance and process of helping people with long - term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available, such as the Patient Activation Measurement (PAM)
- Excellent group and one -to -one facilitation skills including conflict resolution
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
