Job summary
We have an exciting opportunity for an accomplished Practice Manager to join and lead our large multidisciplinary team. Mayflower Medical Group has recently been acquired by the Fuller & Forbes Partnership, following a period of transition we are looking for an experienced practice manager to implement effciencies and changes in order to ensure the smooth running of the practices.
You will be highly motivated, well organised, and able to demonstrate exceptional operational skills with a detailed understanding of all areas of general practice.
You will also be able to demonstrate financial acumen based on a thorough understanding of general practice contracting and funding mechanisms.
In addition, your attention to detail will be matched by your strategic understanding of the wider health and social care environment.
Main duties of the job
Leadership and Governance
- Provide leadership, guidance and problem solving to the whole Practice team
- Lead on primary care governance, ensuring contractual, regulatory, legislative requirements and other relevant standards are fully met
- Act as CQC Registered Manager and oversee the organisation's assurance framework
- Lead the Senior Management Team and ensure the Practice maintains a compliant Clinical Reference Group and Clinical Supervision Group
Strategy and Operational Delivery
- Accountable for the operational delivery and attainment of all contractual requirements including the APMS Contract
- Lead on developing and implementing the organisation's strategies, business plan and Practice development plan.
- Responsible for the overall day-to-day administration and operations of the Practice
- Achieve high standards of operational delivery across the whole non-clinical team, with attention to systems, protocols and procedures that improve efficiency and effectiveness
- Work with the Medical Director and Lead Nurse to support high quality and efficient delivery of clinical care
- Ensure the Practice has a robust recruitment, training, and wellbeing program for all staff members
- Develop and implement an internal and external communications plan
- Lead on Patient Participation in the affairs of the Practice
- Ensure the Practice meets key performance targets and ensure financial targets are met and efficiencies are maintained
- Other duties commensurate with the role
About us
In April 2024 Mayflower Medical Group became part of Plymouth Primary Care Ltd, part of the wider Fuller and Forbes group and is owned by Dr Mark Fuller (GP Partner) and Mr Methven Forbes (Managing Partner). The group has 17 sites nationally in locations such as, Leeds, Gateshead, Burnley, Exeter & Barnstaple.
Our vision is to enable the residents of Plymouth to live longer and healthier lives that are full, active and meaningful.
The organisation has a board structure with senior members of the clinical and non-clinical team directly involved in the decision-making processes of the organisation through our Senior Management Team and Clinical Reference Group.
Job description
Job responsibilities
The main duties of the role are provided above. For more information please see the attached job description.
Job description
Job responsibilities
The main duties of the role are provided above. For more information please see the attached job description.
Person Specification
Qualifications
Essential
- Educational Background:
- Degree in Business Administration, Healthcare Management, or a related field or equivalent experience.
- Further professional qualifications in management, such as an MBA or equivalent, are highly advantageous, or equivalent experience.
- Experience:
- Extensive experience in practice management, preferably in a healthcare setting, with proven capabilities in managing a medical practices operations effectively.
- Demonstrable experience in financial management, human resources, and strategic operations.
- Management Skills:
- Strong leadership and management skills, capable of directing a large team and delegating effectively.
- Experience in developing and implementing strategic plans that improve operational efficiency and patient care.
- Financial Acumen:
- Proficient in budgeting, financial planning, and financial reporting.
- Ability to manage payroll, billing operations, and negotiate with suppliers to control costs.
- Regulatory Knowledge:
- In-depth knowledge of healthcare regulations, including CQC standards, GDPR, and other relevant compliance requirements for medical practices.
- Experience in handling audits, compliance checks, and risk management.
- IT Skills:
- Strong IT skills, comfortable with practice management software, electronic health records, and general data management systems.
- Capability to oversee IT infrastructure and ensure systems are secure and effective.
- Communication Skills:
- Excellent verbal and written communication skills.
- Ability to produce reports, conduct presentations, and effectively communicate both internally and externally.
- Organisational Skills:
- Exceptional organisational and time management skills.
- Ability to multitask and manage various projects simultaneously under tight deadlines.
Desirable
- Human Resources:
- Qualifications or extensive experience in HR management, including recruitment, staff development, and performance management.
- Skills in conflict resolution and staff engagement.
- Marketing and Public Relations:
- Experience in marketing, especially in healthcare, to enhance practice visibility and patient engagement.
- Skills in community outreach and public relations.
- Professional Development:
- Commitment to continuous professional development and keeping abreast of the latest industry trends and innovations.
- Experience in training staff and implementing professional development programs within a practice.
- Adaptability:
- Flexible and adaptive to change, with a strong ability to manage change within a healthcare environment.
- Creative problem-solving skills and the ability to implement effective solutions rapidly.
Person Specification
Qualifications
Essential
- Educational Background:
- Degree in Business Administration, Healthcare Management, or a related field or equivalent experience.
- Further professional qualifications in management, such as an MBA or equivalent, are highly advantageous, or equivalent experience.
- Experience:
- Extensive experience in practice management, preferably in a healthcare setting, with proven capabilities in managing a medical practices operations effectively.
- Demonstrable experience in financial management, human resources, and strategic operations.
- Management Skills:
- Strong leadership and management skills, capable of directing a large team and delegating effectively.
- Experience in developing and implementing strategic plans that improve operational efficiency and patient care.
- Financial Acumen:
- Proficient in budgeting, financial planning, and financial reporting.
- Ability to manage payroll, billing operations, and negotiate with suppliers to control costs.
- Regulatory Knowledge:
- In-depth knowledge of healthcare regulations, including CQC standards, GDPR, and other relevant compliance requirements for medical practices.
- Experience in handling audits, compliance checks, and risk management.
- IT Skills:
- Strong IT skills, comfortable with practice management software, electronic health records, and general data management systems.
- Capability to oversee IT infrastructure and ensure systems are secure and effective.
- Communication Skills:
- Excellent verbal and written communication skills.
- Ability to produce reports, conduct presentations, and effectively communicate both internally and externally.
- Organisational Skills:
- Exceptional organisational and time management skills.
- Ability to multitask and manage various projects simultaneously under tight deadlines.
Desirable
- Human Resources:
- Qualifications or extensive experience in HR management, including recruitment, staff development, and performance management.
- Skills in conflict resolution and staff engagement.
- Marketing and Public Relations:
- Experience in marketing, especially in healthcare, to enhance practice visibility and patient engagement.
- Skills in community outreach and public relations.
- Professional Development:
- Commitment to continuous professional development and keeping abreast of the latest industry trends and innovations.
- Experience in training staff and implementing professional development programs within a practice.
- Adaptability:
- Flexible and adaptive to change, with a strong ability to manage change within a healthcare environment.
- Creative problem-solving skills and the ability to implement effective solutions rapidly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
