Care Navigator

Job description

Job responsibilities

Greeting and booking patients in for clinics.

Dealing with patient enquiries efficiently and courteously.

Keeping all work areas clean and tidy.

Making appointments on SystmOne, by processing appointment requests for that day, future appointments from patients in person and on the telephone.

Accessing the email and dealing with all the prescription requests and letters to print.

Dealing with all telephone queries/requests from patients and acting as liaison with the Doctors/Nurses, as necessary.

Processing repeat prescriptions and filing for collection.

Processing tasks daily and dealing with the urgent ones as soon as they arrive.

Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.

ADMINISTRATION DUTIES:

To have a thorough knowledge of all practice policies and procedures

To work following written protocols

Supply administrative support for clinical staff.

Filing patient records and correspondence when necessary.

Opening and distribution or practice post.

To send letters to patients as necessary.

Changing details on SystmOne i.e., Change of address, telephone numbers etc.

Cover for other care navigators may be needed for sickness and annual leave across all 3 sites.

Ensuring building security/premises at the end of the day and ensure the building is totally secured, internal lights off.

To perform any other duties agreed between employee and the practice to ensure the smooth running of the practice.

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons following the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH & SAFETY:

The post-holder will aid in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the Staff Handbook, and the Practice Infection Control Policy, this will include:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Keeping own work areas and general/patient areas free from hazards.

Reporting potential risks found.

Person Specification

Qualifications

Desirable

• SystmOne Experience desired

Experience

Desirable

• Experience of working in Primary Care
• Experience of working within a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fuller and Forbes Partnership

Address

Bramley Village Health and Wellbeing Centre, 16 Highfield Rd, Leeds LS13 2BL

Bramley, Leeds

LS13 2BL

Employer's website

http://bramleyonline.co.uk/ (Opens in a new tab)