Job summary
Are you a looking for a new challenge? Or want want to make a difference in General Practice? Millway Medical Practice, an esteemed, high achieving NHS GP practice in Mill Hill, is excited to welcome receptionists to our dynamic and expanding team. We can accommodate part time or full time hours for the right candidate.
We are a friendly and busy NHS GP Practice in Mill Hill, North London, with 24,000 registered patients and 60 staff members.
We are looking for a Full Time/Part Time Digital Receptionist to work with us at the practice.
Purpose:
The Digital Receptionist plays a vital
role within the Digital Administration of the practice, serving as the primary
point of contact in a dynamic and face-paced environment. The position is
responsible for creating a welcoming, professional atmosphere for all patients
and stakeholders.
Main duties of the job
- Managing
a variety of reception and administrative tasks
- Supporting the wider team by ensuring these
functions are completed with accuracy, efficiency, and professionalism
- Collaborate with other reception staff at
Millway Medical Practice, providing coverage as needed
The Digital
Administration & Project Initiation Team includes:
- Digital Administration
- Digital Project Initiation
- Digital Communications
- Digital
People Participation
You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure. You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.
Emis Web and experience of working in a GP practice preferred.
Please note that this post is subject to satisfactory disclosure from the Criminal Records Bureau and 2 References (at least 1 must be professional)
About us
https://www.millwaymedical.com
Your role as a Digital Receptionist will be complemented by a team of enthusiastic, multi-disciplinary and friendly staff. We require a Digital Receptionist with initiative, drive, strong interpersonal, admin and IT skills.
Previous reception/admin/IT and/or customer services skills are desirable. Join our happy and dedicated team providing quality care to a diverse population.
Job description
Job responsibilities
Digital Receptionist
- To receive incoming calls and visitors to Millway Medical Practice and deal with a range of queries appropriately in a courteous, polite and helpful manner whilst also maintaining confidentiality at all times.
- As a reception member to work flexibly in order that essential priority tasks are covered and dealt with.
- Politely greeting patients and visitors to the surgery.
- To book, cancel and amend patient appointments using EMIS Web clinical software.
- Following the opening and closing policy at the beginning and end of each day.
- To assist in providing a flexible administrative service at the request of the line manager.
- When appropriate, and with agreement with the line manager, be responsible for ad hoc and one-off admin duties for directors/managers within Millway Medical Practice.
- To train new staff to reception administration systems
- To have thorough knowledge of practice policies and work in accordance of practice policies
- Dealing with all requests in an efficient and courteous manner.
- Registering new patients at the surgery.
- Explaining the practice procedures to new patients.
- Receiving urine and blood samples and sending them off to hospital laboratories.
- Chasing up appointments for patients with hospitals or with other healthcare professionals.
- Arranging prescriptions for patients.
- Maintaining a clean reception and waiting area to show a professional image.
- Opening post, scanning and forwarding it onto the relevant parties.
- Writing letters and correspondence on behalf of the surgery and medical staff.
- Opening and locking up the surgery.
- Covering colleagues during times of annual leave.
Other Tasks
- Clear and re-stock consulting rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Provision of refreshments for staff and visitors as required; washing up and keeping the kitchen area clean and tidy.
- Keeping the reception area and waiting area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Job description
Job responsibilities
Digital Receptionist
- To receive incoming calls and visitors to Millway Medical Practice and deal with a range of queries appropriately in a courteous, polite and helpful manner whilst also maintaining confidentiality at all times.
- As a reception member to work flexibly in order that essential priority tasks are covered and dealt with.
- Politely greeting patients and visitors to the surgery.
- To book, cancel and amend patient appointments using EMIS Web clinical software.
- Following the opening and closing policy at the beginning and end of each day.
- To assist in providing a flexible administrative service at the request of the line manager.
- When appropriate, and with agreement with the line manager, be responsible for ad hoc and one-off admin duties for directors/managers within Millway Medical Practice.
- To train new staff to reception administration systems
- To have thorough knowledge of practice policies and work in accordance of practice policies
- Dealing with all requests in an efficient and courteous manner.
- Registering new patients at the surgery.
- Explaining the practice procedures to new patients.
- Receiving urine and blood samples and sending them off to hospital laboratories.
- Chasing up appointments for patients with hospitals or with other healthcare professionals.
- Arranging prescriptions for patients.
- Maintaining a clean reception and waiting area to show a professional image.
- Opening post, scanning and forwarding it onto the relevant parties.
- Writing letters and correspondence on behalf of the surgery and medical staff.
- Opening and locking up the surgery.
- Covering colleagues during times of annual leave.
Other Tasks
- Clear and re-stock consulting rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Provision of refreshments for staff and visitors as required; washing up and keeping the kitchen area clean and tidy.
- Keeping the reception area and waiting area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
Experience
Essential
- Excellent communication skills
- Excellent IT Skills
- Customer service experience
Desirable
- Emis Web knowledge
- Previous GP reception experience
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
Experience
Essential
- Excellent communication skills
- Excellent IT Skills
- Customer service experience
Desirable
- Emis Web knowledge
- Previous GP reception experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
