Job responsibilities
Hours: Flexible hours between 8.00am and 6.30 pm Monday Friday; as agreed. Additional hours may also be needed to cover holidays, sickness and busy periods.
- SUMMARY OF THE ROLE:
The Clinical and Admin Projects support Officer will support the PM and the APM with various projects and help support with the compliance, data and service quality aspects of the services that we deliver. The ideal candidate would be someone with excellent organisational, IT and communication skill. The candidate will support the management team to deliver projects, dealing with staff members and the public to optimise and enhance the experience they receive, a proactive ability to problem solve and troubleshoot, able to work with and motivate teams, work with the senior management team and partners to deliver the Practices objectives, obligations and aspirations for quality improvement and care delivery of its services.
The key focus for this role is to support CQC and day to day project management ensuring all key lines of enquiry are carried out and regularly monitored and reviewed; to provide general project management to include delivery assurance as well as ongoing quality and performance of these changes.
- DESCRIPTION OF THE ROLE:
To work closely with the existing management team to support the operational running of the Practice focusing on projects, patient services, service improvement and data quality
To support aspects of Practice compliance for CQC and contractual obligations including the provision of admin support to clinical projects and Infection control
To provide a high quality and caring service for all patients and their carers who access Burlington Primary Care, demonstrating empathy, patience and a holistic approach to client/patient care.
To support projects to improve outcomes and experience of patients by helping to influence wellbeing through high quality information and guidance on services available locally and digitally.
They will support the team to help projects that improve patients ability to navigate the system and coordinate access to care and support.
To be the first point of contact for any new projects that fall under identified project scopes, act as representative of BPC and with the support of the practice manager ensure successful project role out, identify any outstanding issues to resolve/review
Have a strong understanding of the digital landscape and be a key stakeholder in improving the quality of patient interactions through the use of our website and social media
Support the management team and leading on quality assurance in the organisation focusing on CQC lines of enquiry
- DIMENSIONS:
Make every patient contact count, maximising opportunities for health education/promotion using a digital platform as appropriate for example sending text message from an agreed set of key health messages.
Where referral to a healthcare professional is not required, offering pathways ensuring the patient is guided appropriately to other services/organisations
Alongside clinicians, support the care of patients as required ensuring that we obtain key patient measurements.
Encourage the use and roll out of agreed practice projects
Participate and get involved in community groups
Recording clear and contemporaneous consultation notes to an agreed standard using the organisation databases and templates as directed, updating as necessary.
Collecting data for audit purposes
Ensure and undertake the annual mandatory training relevant to the job role
To understand the legal, ethical and regulatory principles of the NHS and know personal boundaries and when to seek help/guidance.
To assist and take part in the training of colleagues
To report any incidents that might compromise health and safety for self, other staff, visitors or patients. To respond in emergency situations.
The post-holder is expected to actively participate in team meetings and contribute to the successful deliver of the service.
To demonstrate an understanding and commitment to our values.
In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with working within primary care.
In conjunction with the PM/APM provide support, guidance and the teacher of good practice skills to all staff, ensuring the smooth running of the organisation.
Provide robust and comprehensive induction training of all new staff to agreed standards set in conjunction with the Practice Manager.
Apply practice policies, standards and guidance and updating them where appropriate to the role
Discuss with other members of the team how the policies, standards and guidelines will affect own work and ensure that they are followed at all times
Endeavour to achieve target levels governed by QOF and the practice, guidance given by the Practice Manager
Continually assess and evaluate systems recommending changes and improvements to the management team as appropriate, for example look at workflow/appointment demand/audit of calls taken.
- GENERAL RESPONSIBILITIES OF ALL PRACTICE STAFF:
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Infection Control:
Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements as they affect Care Navigator procedures
Complicit with the Hand hygiene policy
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Undertaking periodic infection control training
Routine management of own work areas
Waste management including collection, handling, segregation, container management, storage and collection
Understand spillage control procedures, management and training
Health & Safety:
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting any potential risks that may be identified.
All accidents must be reported immediately to the Finance and IT Manager. The post holder has a responsibility to submit a completed accident/incident report form.
Equality & Diversity:
The post holder will support the equality, diversity and rights of patients, carers and colleagues to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.
Quality:
The post holder will strive to maintain quality within the practice and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Contribute to and comply with the Practice policy for significant events and clinical audits.
Work effectively with individuals in other agencies to meet the needs of patients.
Effectively manage own time, workload and resources.
Communication:
The post holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post holder will:
Apply practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audits where appropriate.
