Job summary
To act as the front-line interface between
patients and the Practice, adopting a professional and cordial manner at all
times
To provide and maintain a high standard of patient
communication, delivered with a customer focus to the practice population.
To work alongside clinical and administrative
colleagues to facilitate the provision of preventative health care to the
practice population.
To liaise with patients so as to deliver
healthcare outcomes in line with Practice objectives and contractual
responsibilities
Main duties of the job
Answering telephone calls and dealing with face to face enquiries.
Greeting patients and visitors
Explaining the practice procedures to new patients.
Dealing with all requests in an efficient and courteous manner.
Opening post and forwarding it onto the relevant parties.
Drafting correspondence on behalf of the surgery and medical staff.
Scheduling appointments on the phone and face-to-face.
Screening enquiries for the doctors and medical staff.
Updating the surgeries computer system with appointments and personal details.
Maintaining a clean reception area and other patient areas.
Receiving urine and blood samples and sending them off to hospital laboratories.
Registering new patients.
Accurately collecting updating and maintaining personal details about patients.
Arranging any necessary follow up appointments for patients.
Liaising with couriers and delivery companies and accepting orders on behalf of the surgery (ensuring they are directed appropriately)
About us
Burlington Primary care has a vacancy for a Care Navigator. We are looking for a kind, enthusiastic, reliable, hardworking and flexible candidate to join our team to help support 'our patient, our team'
You will be part of our multi-discipline team which consists of GP partners, salaried GPs, trainee GPs, advanced clinical practitioners,
practice nurses, emergency care practitioners, health care assistants,
pharmacists, admin assistants, care navigators, care co-ordinators, wellbeing coach and management teams.
What we can offer you.
Permanent position.
6 weeks holiday plus bank holidays.
Membership to NHS pension scheme with 14.38% employer contribution
Monthly well-being staff events
Staff well-being rest rooms that includes an outside garden space
Team building events
Staff development - for staff to grow and progress within the organisation.
Staff Parking
Personalised NHS fleece and uniform top
Job description
Job responsibilities
Answering telephone calls and dealing with
face to face enquiries.
Greeting patients and
visitors of differing emotional states (e.g. anxious, depressed, angry)
Explaining the practice procedures to new patients.
Dealing with all requests in an efficient and
courteous manner.
Opening post and forwarding it onto the
relevant parties.
Scheduling appointments on the phone and face-to-face
for patients and asking for a brief explanation of symptoms (confidentiality to
be maintained when other patients could potentially over-hear)
Screening enquiries for the doctors and
medical staff
Updating the surgeries computer system with
appointments and personal details.
Maintaining a clean reception area and other
patient areas to show a professional image.
Arranging for clinical nurses to check a
patients blood pressure, height and weight.
Making sure that the appointments system runs
smoothly.
Receiving urine and blood samples and sending
them off to hospital laboratories.
Registering new patients at the surgery.
Arranging any necessary follow up appointments
for patients in the surgery, with hospitals or with other healthcare
professionals.
Liaising with couriers and delivery companies
and accepting orders on behalf of the surgery (ensuring they are directed to
the named recipient)
Making sure that the medical consulting rooms
and surgery is fully stocked with essential supplies.
Job description
Job responsibilities
Answering telephone calls and dealing with
face to face enquiries.
Greeting patients and
visitors of differing emotional states (e.g. anxious, depressed, angry)
Explaining the practice procedures to new patients.
Dealing with all requests in an efficient and
courteous manner.
Opening post and forwarding it onto the
relevant parties.
Scheduling appointments on the phone and face-to-face
for patients and asking for a brief explanation of symptoms (confidentiality to
be maintained when other patients could potentially over-hear)
Screening enquiries for the doctors and
medical staff
Updating the surgeries computer system with
appointments and personal details.
Maintaining a clean reception area and other
patient areas to show a professional image.
Arranging for clinical nurses to check a
patients blood pressure, height and weight.
Making sure that the appointments system runs
smoothly.
Receiving urine and blood samples and sending
them off to hospital laboratories.
Registering new patients at the surgery.
Arranging any necessary follow up appointments
for patients in the surgery, with hospitals or with other healthcare
professionals.
Liaising with couriers and delivery companies
and accepting orders on behalf of the surgery (ensuring they are directed to
the named recipient)
Making sure that the medical consulting rooms
and surgery is fully stocked with essential supplies.
Person Specification
Experience
Essential
- A customer focused can-do attitude that goes the extra mile
- Having a professional appearance and demeanour at all times.
- Good team player.
- Having a flexible approach to work.
- Good telephone manner and be able to communicate at all levels
- Non-judgmental.
- Able to remain confidential at all times.
- Excellent concentration skills.
- Developed and effective communication skills (written and verbal)
- Ability to liaise with different organisations and related professionals
- Ability to prioritise and organise a heavy workload.
- General knowledge of office procedures and policies.
- A caring and sympathetic nature that can empathise with patients in a health care setting
- Knowledge and understanding of medical terminology.
- Ability to remain calm under pressure and communicate patiently
- Ability to learn and comprehend computer based systems (SystmOne)
Desirable
- Office administration skills
- DBS cleared
- Keyboard skills
- Literary skills
- Time management
Person Specification
Experience
Essential
- A customer focused can-do attitude that goes the extra mile
- Having a professional appearance and demeanour at all times.
- Good team player.
- Having a flexible approach to work.
- Good telephone manner and be able to communicate at all levels
- Non-judgmental.
- Able to remain confidential at all times.
- Excellent concentration skills.
- Developed and effective communication skills (written and verbal)
- Ability to liaise with different organisations and related professionals
- Ability to prioritise and organise a heavy workload.
- General knowledge of office procedures and policies.
- A caring and sympathetic nature that can empathise with patients in a health care setting
- Knowledge and understanding of medical terminology.
- Ability to remain calm under pressure and communicate patiently
- Ability to learn and comprehend computer based systems (SystmOne)
Desirable
- Office administration skills
- DBS cleared
- Keyboard skills
- Literary skills
- Time management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
