Job summary
An exciting vacancy has arisen at The Beeches Medical Practice. We are looking for a full time (34 hours a week) Medical Receptionist to join our friendly team.
The role is to provide and maintain a reliable,
welcoming and friendly service to the patients by receiving, assisting and
directing patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective manner. Responsible for dealing with problems and
queries from doctors, other staff, attached staff, patients and other agencies,
as well as general Reception duties appropriate to the nature of the post and
projecting a positive and friendly image to patients and other visitors at all
times.
Main duties of the job
The
duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following
list.
Processing
in person and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional.
Dealing with urgent visits and requests for home visits.
Process
appointment requests for today and future appointments from patients by
telephone and in person.
Taking
messages and passing on information.
Filing
and retrieving paperwork, including electronic paperwork
Processing
repeat prescriptions in accordance with practice guidelines.
Initiating
contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
Ensuring all day to day tasks are completed on time.
Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter.
Registration of new patients, computer data entry and medical records.
Process
patients change of address, computer data and medical records.
Opening
up/locking up of practice premises and maintaining security in accordance
with practice protocols.
To have a
thorough knowledge of all relevant practice procedures.
About us
The Beeches Medical Practice is a friendly 4 partner practice. The practice is situated on the south side of Shrewsbury providing medical care for approximately 7,100 people.
In addition to the Partners, the practice has an amazing team that is made up of an Advanced Nurse Practitioner, a Physicians Associate and 4 Practice Nurses. We also work closely within our Primary Care Network, offering appointments with First Contact Practitioners, Healthy Lived Advisors and Clinical Pharmacists.
Our lovely administrative team includes the Practice Manager, Operations Manager, Data Quality and IT Lead, Care and Community Co-Ordinator, and a team of 11 Medical Receptionist/Administrators/Dispensers. The practice has strong links with teams of Health Visitors and District Nurses and Community Midwives.
We are a training practice, and all clinicians and staff are very involved in ensuring the trainees gain full experience of all aspects of life in general practice
Job description
Job responsibilities
Job
Summary:
This person must be capable of performing
accurately any function requested of them within the scope of this post, to
assist the practice to run efficiently. No formal qualifications are required,
but a good standard of education is expected.
Flexibility and commitment to cover other reception staff during
holidays or sickness is essential.
AIM
To provide and maintain a reliable,
welcoming and friendly service to the patients by receiving, assisting and
directing patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective manner. Responsible for dealing with problems and
queries from doctors, other staff, attached staff, patients and other agencies,
as well as general Reception duties appropriate to the nature of the post and
projecting a positive and friendly image to patients and other visitors at all
times.
Duties and
responsibilities:
The
duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the Practice Manager dependent on current and evolving practice workload and staffing levels:
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional.
- Dealing with urgent visits (999) and/or requests for home visits
and printing of patient summaries.
- Process
appointment requests for today and future appointments from patients by
telephone and in person.
- Taking
messages and passing on information.
- Filing
and retrieving paperwork.
- Processing
repeat prescriptions in accordance with practice guidelines.
- Handing
completed repeat prescriptions to patient and checking names and address.
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers.
- Ensuring all day to day tasks are completed on time.
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter.
- Registrations
of new patients – computer data entry and medical records.
- Process
patients change of address – computer data and medical records.
- Opening
up/locking-up of practice premises and maintaining security in accordance
with Practice protocols.
- To have a
thorough knowledge of all relevant practice procedures.
Job description
Job responsibilities
Job
Summary:
This person must be capable of performing
accurately any function requested of them within the scope of this post, to
assist the practice to run efficiently. No formal qualifications are required,
but a good standard of education is expected.
Flexibility and commitment to cover other reception staff during
holidays or sickness is essential.
AIM
To provide and maintain a reliable,
welcoming and friendly service to the patients by receiving, assisting and
directing patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective manner. Responsible for dealing with problems and
queries from doctors, other staff, attached staff, patients and other agencies,
as well as general Reception duties appropriate to the nature of the post and
projecting a positive and friendly image to patients and other visitors at all
times.
Duties and
responsibilities:
The
duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the Practice Manager dependent on current and evolving practice workload and staffing levels:
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional.
- Dealing with urgent visits (999) and/or requests for home visits
and printing of patient summaries.
- Process
appointment requests for today and future appointments from patients by
telephone and in person.
- Taking
messages and passing on information.
- Filing
and retrieving paperwork.
- Processing
repeat prescriptions in accordance with practice guidelines.
- Handing
completed repeat prescriptions to patient and checking names and address.
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers.
- Ensuring all day to day tasks are completed on time.
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter.
- Registrations
of new patients – computer data entry and medical records.
- Process
patients change of address – computer data and medical records.
- Opening
up/locking-up of practice premises and maintaining security in accordance
with Practice protocols.
- To have a
thorough knowledge of all relevant practice procedures.
Person Specification
Qualifications
Essential
- * No specific qualifications are required, but experience with the public and a good standard of education is expected.
- * Experience of working with the public.
- * Excellent communication skills (written and oral).
- * Strong IT skills.
- * Clear, polite telephone manner.
- * Competent in the use of Office (word excel).
- * Effective time management (planning and organising).
- * Ability to work as a team member and autonomously.
- * Good interpersonal skills.
- * Ability to follow clinical policy and procedure.
- * Polite and confident.
- * Flexible and cooperative.
- * Motivated.
- * Problem-solver with the ability to process information accurately
- and effectively, interpreting data as required.
- * High levels of integrity and loyalty.
- * Sensitive and empathetic in distressing situations.
- * Ability to work under pressure/in stressful situation.
- * Able to communicate effectively and understand the needs of the
- patient.
- * Effectively utilise resources.
- * Punctual and committed to supporting the team.
- * Flexibility to work outside core office hours.
- * Disclosure Barring Service (DBS) check.
Desirable
- * Previous Experience in a Health Care setting
- * Knowledge of the local area
Person Specification
Qualifications
Essential
- * No specific qualifications are required, but experience with the public and a good standard of education is expected.
- * Experience of working with the public.
- * Excellent communication skills (written and oral).
- * Strong IT skills.
- * Clear, polite telephone manner.
- * Competent in the use of Office (word excel).
- * Effective time management (planning and organising).
- * Ability to work as a team member and autonomously.
- * Good interpersonal skills.
- * Ability to follow clinical policy and procedure.
- * Polite and confident.
- * Flexible and cooperative.
- * Motivated.
- * Problem-solver with the ability to process information accurately
- and effectively, interpreting data as required.
- * High levels of integrity and loyalty.
- * Sensitive and empathetic in distressing situations.
- * Ability to work under pressure/in stressful situation.
- * Able to communicate effectively and understand the needs of the
- patient.
- * Effectively utilise resources.
- * Punctual and committed to supporting the team.
- * Flexibility to work outside core office hours.
- * Disclosure Barring Service (DBS) check.
Desirable
- * Previous Experience in a Health Care setting
- * Knowledge of the local area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.