Job responsibilities
Job summary:
Provide
leadership to enable the practice to meet its agreed aims and objectives within
a profitable, efficient, safe and effective working environment.
Be responsible for all aspects of the practice
business and service delivery.
Provide leadership to enable the practice to
meet its agreed long term strategic aims and objectives within a profitable,
efficient, safe and effective working environment and develop the practice to
meet future business needs in a changing environment.
Responsible for maintaining a motivated, happy
and committed practice team.
Strategic
Management and Planning
Work alongside the Partners to agree the
strategic direction of the Practice, formulate the strategic objectives and
translate these to business and operational objectives; communicated to and
understood by Partners, staff and patients.
Research and develop ideas for future Practice
development and improvement, keeping abreast of issues/changes in the internal,
near and far business environment that might impinge on the Practice and
offering options for consideration by the Partners and staff.
Generate development and investment plans and
monitor and evaluate performance of the practice against the objectives in such
plans including spend against budget.
Responsible for workforce planning and
development.
Human resources
Work alongside the partners to agree the
structure of the practice to encourage delegated responsibility, staff
empowerment and utilisation of an appropriate skill mix.
Maintain a culture in the workplace that is
just, supportive of continuous learning and engenders strong teamwork to
provide a competent and professional service.
Oversee the recruitment, induction,
socialisation and training and development of staff to ensure that there are
sufficient numbers of staff who are adequately trained and supported to fulfil
their role. Evaluate training undertaken.
Maintain good relationships with all areas of
the practice team.
Ensure all HR documentation is maintained
including job descriptions, employment contracts and employment policies,
ensuring the documentation is updated in line with changes in employment law and
that policies are followed.
Develop and implement the practice performance
management system including staff appraisal.
Stay true to the principles of the Investors in
People standard or equivalent.
Organisational/Risk
Management
Ensure practice compliance with contractual and
legislative obligations, particularly GMS contract and CQC registration.
Oversee compliance with Health and Safety and
fire safety
Ensure complaints and managed appropriately.
Ensure that the practice has adequate disaster
recovery procedures in place.
Arrange appropriate insurance cover for
premises, employer liability, tax investigation professional indemnity and
locum cover.
Ensure that the practice Partnership Agreement
is reviewed and updated at appropriate intervals.
Develop or oversee the development of all
practice policy ensuring a system of review and update as necessary.
Oversee the development of practice and team
standards.
To ensure governance standards are maintained
including the planning and management of research, clinical audit,
administrative audit, significant event and complaint audit.
Prepare agenda/schedule for the partnership
meeting, chair and minute the meeting, ensure any actions identified are
communicated and completed.
Convene other meetings as appropriate and attend
staff team meetings.
Financial
management
Be responsible for the financial aspects of the
practice, including budgets and forecasts
Maintain an effective liaison with the
accountant, overseeing practice accounts and ensuring accurate figures and
reporting
Brief partners on all financial and practice
issues
Maximise
income and negotiation with the ICB, NHS England and other relevant bodies to ensure
the practice receives an appropriate and equitable allocation of resources
Premises and
Equipment
Ensure the premises are maintained to a high
standard to comply with relevant legislation, facilitate patient care and
enhance the patient experience when attending the practice
Has overall responsibility for security,
repairs, insurance and maintenance of premises, services and equipment.
Assess and evaluate accommodation/capital
requirements and manage development and expansion plans, ensuring that all
capital and non-capital projects are implemented within reasonable timescales
and within budget.
Oversee the procurement of practice equipment,
supplies and services within target budgets.
Ensure there are suitable arrangements for the maintenance of practice
equipment in place.
Information management
and technology
Oversee
the evaluation of and plan practice IT implementation and modernisation
Oversee
the latest development in primary care IT including DoH initiatives, and
regularly update the practice management team
Have a mature understanding of generic IT
matters in hardware, software and communications.
Responsible manager for the practice compliance
with the Data Protection Act and General Data Protection Regulation.
Ensure practice complies with the requirements
of the Data Security Toolkit.
Keep abreast of the latest development in
primary care IT.
Evaluate and plan Practice IT implementation and
modernisation.
Ensure IT systems are used effectively to
facilitate communication within the practice and with patients.
Confidentiality:
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in confidence and have the right to
expect that staff will respect their privacy and act appropriately
In the performance
of the duties outlined in this job description, the post-holder may have access
to confidential information relating to patients and their carers, practice
staff and other healthcare workers. They
may also have access to information relating to the practice as a business
organisation. All such information from
any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other
healthcare workers or the business of the practice may only be divulged to
authorised persons in the proper course of your employment in accordance with
the Practice policies and procedures relating to confidentiality and the
protection of personal and sensitive data or as required by legislation.
Equality and
diversity:
The post-holder
will support the equality, diversity and rights of patients, carers and
colleagues, to include:
Acting
in a way that recognizes the importance of peoples rights, interpreting them
in a way that is consistent with practice procedures and policies, and current
legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings, priorities and rights.
Personal/Professional
development:
The post-holder
will participate in any training programme implemented by the practice as part
of this employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
Quality:
The post-holder
will strive to maintain quality within the practice, and will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly or
under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources
Communication:
The post-holder
should recognise the importance of effective communication within the team and
will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognize
peoples needs for alternative methods of communication and respond accordingly
Contribution to
the implementation of services:
The post-holder
will:
Apply
practice policies, standards and guidance
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work
Participate
in audit where appropriate
