Care Coordinator

Job description

Job responsibilities

Job Duties & Responsibilities

Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles to identify and support people, offering support to carers ensuring that their changing needs are addressed.

With guidance from Lead Care Coordinator identify and work with a cohort of people to support their personalised care requirements.

Bring together all a persons identified care and support needs and what matters to them; explore the options to address these in a single personalised care and support plan.

Help people to manage their needs, answering their queries and supporting them to make appointments.

Help people to understand and use different digital solutions to help manage their health needs.

Raise awareness of shared decision-making using decision support tools, whilst supporting people to be more prepared to have a shared decision-making conversation.

Ensure that people have high-quality health information to help them make choices about their care.

Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.

Using a personalised care model, you will focus on support for self-management, personalised care, and support planning.

Coordinate the booking of appointments, coordination of group consultations, and population health initiatives.

Act as a liaison between the clinical team, administration team and the person.

Provide support to people with long term conditions who are known to several services to help them coordinate their appointments.

Understand the difference between the patient support team and the role of the care coordinator.

Support clinicians and administrative staff with the tracking of peoples needs, troubleshooting, fact-finding, and signposting.

Additional work delegated by Line Manager, Clinical Director, or Practice Manager

COLLABORATIVEWORKINGRELATIONSHIPS

Be able to recognise the roles of other colleagues within the organisation and their role to the care of people registered with the practice. Be able to demonstrate use of appropriate communication to gain the co-operation of relevant stakeholders (including other people registered at the practice, senior and peer colleagues, and other professionals, other NHS/private organisations and the third sector).

You will demonstrate the flexibility and ability to work as a member of a wider team by recognising your personal limitations, knowing when to refer to more appropriate colleague(s) when necessary for the collective benefit of patients.

LEADERSHIP

Demonstrates understanding of the care coordination role in governance and can implement this appropriately within the workplace with support from Line Manager.

Demonstrates ability to improve quality within limitations of service.

Demonstrates ability to motivate self to achieve goals.

Demonstrates ability to extend boundaries of service delivery within the wellbeing and clinical team with support from colleagues within the Care Coordinator team.

Demonstrate an understanding of safeguarding of children, young people, and adults at risk.

EDUCATION,TRAININGANDDEVELOPMENT

Demonstrates ability to conduct teaching and assessment effectively according to a learning plan with supervision from line manager.

Demonstrates self-development through continuous professional development activity.

Confidentiality

While seeking treatment, people entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to people and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to people, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks with support from line manager.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Actively reporting health and safety hazards and infection hazards immediately when recognised.

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified to line manager or above.

Understand the principles of lone working.

Equality & Diversity

The post-holder will support the equality, diversity and rights of people, carers, and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of people, carers, and colleagues.

Behaving in a manner which is welcoming to and of the person, is non-judgmental and respects their circumstances, feelings priorities and rights.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with people and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly with support from Line Manager when required.

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet peoples needs.

Effectively manage own time, workload, and resources.

Contribution to the implementation of services

The post-holder will:

Apply practice policies, standards, and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Essential criteria
• Knowledge, training and experience: Educated to GCSE in relevant subject or equivalent level of experience of working at a similar level in the public or third sectors. (paid or voluntary) Communication skills Excellent communication skills that allows you to manage multiple sources of information Excellent oral/written communication skills. Networking and persuasive skills. Analytical Problem-solving skills and ability to respond to sudden, unexpected demands. Excellent time-management skills with the ability to prioritise. Planning skills Ability to work within the practice team to contribute to planning of services that support full implementation of Patient Care Coordination into the Primary Care offer. Autonomy Ability to work on own initiative and organise own workload with minimal supervision working to tight and often challenging timescales. Other Self-motivation Adaptability Full driving licence

Desirable

• Desirable criteria
• Knowledge, training and experience Previously worked in similar position within public sector. Good knowledge of healthcare in the community

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Blackmore Vale Partnership

Address

Sturminster Newton Medical Centre

Old Market Hill

Sturminster Newton

Dorset

DT10 1QU

Employer's website

https://blackmorevalesurgery.co.uk/ (Opens in a new tab)