Job summary
Were looking for enthusiastic and dedicated individuals to join our high-performing, patient-focused Patient Services Team.
This is a varied and rewarding role that involves supporting many aspects of General Practice (but not all at once dont worry!). Depending on your shift, your responsibilities may include:
- Welcoming and assisting patients at the front desk
- Answering incoming calls or contacting patients to offer appointments
- Carrying out essential admin tasks such as registering new patients or supporting our screening programmes.
If you're looking for a flexible role that fits around other commitments, this could be the perfect opportunity for you.
Benefits include company pension and on-site parking.
Working across all the Blackmore Vale Partnership Surgeries, Sturminster Newton, Shaftesbury & Marnhull. Day shifts, Monday to Friday. Full driving licence required.
Think youd be a great voice and face of our Practice? We'd love to hear from you. For more information or an informal chat, contact one of our Team Leads at bv.hr@dorsetgp.nhs.uk
Main duties of the job
To offer general assistance to the practice team
and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
Working as part of the Patient Services Team in a
range of duties including answering the telephone, supporting the clinical team
when triaging, responding to patient queries, providing face to face support
for patients attending the Practices.
Receive, assist, and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient,
and effective way.
The provision of clerical support to clinical
staff and other members of the practice team.
About us
We are a professional and friendly team caring for approximately 26000 patients in Shaftesbury, Sturminster Newton, Marnhull and the surrounding villages.
Benefits include;
NHS Pension
Free onsite parking
Generous Annual Leave package, of 5 weeks pro rata plus Bank Holidays
Company Sickness and Maternity Leave pay policy (depending on length of service)
Salary Sacrifice Technology Scheme
Salary Sacrifice Cycle Scheme
Salary Sacrifice Car Scheme (salary band dependant)
Job description
Job responsibilities
Job Duties &
Responsibilities
The duties and responsibilities to be undertaken by
members of the practice reception and administration team may include any or
all the items in the following list. Duties may be varied from time to time
under the direction of the PST manager dependent on current and evolving
practice workload and staffing levels.
Maintain and monitor the practice appointments
system.
Process personal and telephone requests for
appointments, visits and telephone consultations and ensure callers are
directed to the appropriate healthcare professional.
Direct visitors to the correct place, ensuring
they sign the visitors book on arrival and departure.
Process repeat and acute prescription requests
from patients, Pharmacies and online in accordance with practice guidelines.
Computer data entry/data allocation and
collation, plus processing and recording of information in accordance with
Practice procedures.
Update patients personal details.
Initiate contact with and respond to requests
from patients, other team members and associated healthcare agencies and
providers.
Take in urine and other samples and deliver to
the appropriate place.
Deal appropriately with any forms handed in by
patients.
Keep the reception and administration area tidy
and free from obstructions and clutter.
Record blood pressure readings on the patients
notes, dealing with any high readings as per Practice protocol.
Hand out any correspondence to the patients.
Collect any money (cheque or cash) from patients for services provided, issuing
receipts, and recording on the computer.
Provide an efficient scanning service.
Triage calls, directing and signposting patients
appropriately to relevant personnel/ services
Understand and share health promotion information
whilst using this information to support patients who might benefit from these
services and to signpost accordingly.
Understand the common needs and safeguarding
issues of vulnerable patient groups, including the elderly; housebound and
those with long-term conditions, including physical and mental disabilities.
Supporting further development of care navigation
across the partnership
Assist in the training of other colleagues where
appropriate
To be noted...
This is not an exhaustive list of duties and
responsibilities, and the post holder may be required to undertake other
duties, which fall within the grade of the job, in discussion with the manager.
Job description
Job responsibilities
Job Duties &
Responsibilities
The duties and responsibilities to be undertaken by
members of the practice reception and administration team may include any or
all the items in the following list. Duties may be varied from time to time
under the direction of the PST manager dependent on current and evolving
practice workload and staffing levels.
Maintain and monitor the practice appointments
system.
Process personal and telephone requests for
appointments, visits and telephone consultations and ensure callers are
directed to the appropriate healthcare professional.
Direct visitors to the correct place, ensuring
they sign the visitors book on arrival and departure.
Process repeat and acute prescription requests
from patients, Pharmacies and online in accordance with practice guidelines.
Computer data entry/data allocation and
collation, plus processing and recording of information in accordance with
Practice procedures.
Update patients personal details.
Initiate contact with and respond to requests
from patients, other team members and associated healthcare agencies and
providers.
Take in urine and other samples and deliver to
the appropriate place.
Deal appropriately with any forms handed in by
patients.
Keep the reception and administration area tidy
and free from obstructions and clutter.
Record blood pressure readings on the patients
notes, dealing with any high readings as per Practice protocol.
Hand out any correspondence to the patients.
Collect any money (cheque or cash) from patients for services provided, issuing
receipts, and recording on the computer.
Provide an efficient scanning service.
Triage calls, directing and signposting patients
appropriately to relevant personnel/ services
Understand and share health promotion information
whilst using this information to support patients who might benefit from these
services and to signpost accordingly.
Understand the common needs and safeguarding
issues of vulnerable patient groups, including the elderly; housebound and
those with long-term conditions, including physical and mental disabilities.
Supporting further development of care navigation
across the partnership
Assist in the training of other colleagues where
appropriate
To be noted...
This is not an exhaustive list of duties and
responsibilities, and the post holder may be required to undertake other
duties, which fall within the grade of the job, in discussion with the manager.
Person Specification
Experience
Essential
- Experience of working in a customer facing environment (face to face and via the telephone)
- Experience of working as a part of a team
- Experience of working in an office environment
- Use of electronic IT systems
- Polite telephone manner
- Ability to maintain confidentiality
Desirable
- DESIRABLE
- Experience using SystmOne
- Ability to prioritise work
- Some experience of working in a healthcare environment
Qualifications
Essential
- QUALIFICATIONS
- ESSENTIAL
- NVQ 2 in administration or relevant equivalent experience or qualification
- Educated to GCSE level in Mathematics and English to Grade C or above
- I.T. Literate
Desirable
- DESIRABLE
- RSA Typing Level 2 or equivalent
Person Specification
Experience
Essential
- Experience of working in a customer facing environment (face to face and via the telephone)
- Experience of working as a part of a team
- Experience of working in an office environment
- Use of electronic IT systems
- Polite telephone manner
- Ability to maintain confidentiality
Desirable
- DESIRABLE
- Experience using SystmOne
- Ability to prioritise work
- Some experience of working in a healthcare environment
Qualifications
Essential
- QUALIFICATIONS
- ESSENTIAL
- NVQ 2 in administration or relevant equivalent experience or qualification
- Educated to GCSE level in Mathematics and English to Grade C or above
- I.T. Literate
Desirable
- DESIRABLE
- RSA Typing Level 2 or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
