Patient Services Team (Care Coordinator)

Job description

Job responsibilities

Job Duties & Responsibilities

The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the PST manager dependent on current and evolving practice workload and staffing levels.

Maintain and monitor the practice appointments system.

Process personal and telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional.

Direct visitors to the correct place, ensuring they sign the visitors book on arrival and departure.

Process repeat and acute prescription requests from patients, Pharmacies and online in accordance with practice guidelines.

Computer data entry/data allocation and collation, plus processing and recording of information in accordance with Practice procedures.

Update patients personal details.

Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.

Take in urine and other samples and deliver to the appropriate place.

Deal appropriately with any forms handed in by patients.

Keep the reception and administration area tidy and free from obstructions and clutter.

Record blood pressure readings on the patients notes, dealing with any high readings as per Practice protocol.

Hand out any correspondence to the patients. Collect any money (cheque or cash) from patients for services provided, issuing receipts, and recording on the computer.

Provide an efficient scanning service.

Triage calls, directing and signposting patients appropriately to relevant personnel/ services

Understand and share health promotion information whilst using this information to support patients who might benefit from these services and to signpost accordingly.

Understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities.

Supporting further development of care navigation across the partnership

Assist in the training of other colleagues where appropriate

To be noted...

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.

Person Specification

Experience

Essential

• Experience of working in a customer facing environment (face to face and via the telephone)
• Experience of working as a part of a team
• Experience of working in an office environment
• Use of electronic IT systems
• Polite telephone manner
• Ability to maintain confidentiality

Desirable

• DESIRABLE
• Experience using SystmOne
• Ability to prioritise work
• Some experience of working in a healthcare environment

Qualifications

Essential

• QUALIFICATIONS
• ESSENTIAL
• NVQ 2 in administration or relevant equivalent experience or qualification
• Educated to GCSE level in Mathematics and English to Grade C or above
• I.T. Literate

Desirable

• DESIRABLE
• RSA Typing Level 2 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Blackmore Vale Partnership

Address

Sturminster Newton Medical Centre

Old Market Hill

Sturminster Newton

Dorset

DT10 1QU

Employer's website

https://blackmorevalesurgery.co.uk/ (Opens in a new tab)