Patient Services Team Lead

Job summary

Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Operational Manager as necessary.

To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

To undertake a variety of administrative duties to assist in the smooth running of the practice.

Main duties of the job

Ensure adequate staffing levels; organise Holiday/Sick rotas in line with agreed policy liaising with the Surgery Manager if needed.

Manage the various appointments, visit and other books/systems in line with agreed policies.

Continually assess and evaluate systems recommending changes and improvements to the Operational Manager as appropriate.

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

Deal with general telephone enquiries from patients and general public.

If designated to do so key in-patient identification data to computer.

Oversee the processing of prescription requests in conjunction with the medicines management team.

Make appointments for patients to see practitioners as appropriate.

Record messages for Doctor, Nurse, Administrative staff and other professionals either within the practice or associated with it.

Undertake annual appraisals in conjunction with the Operational Manager and ensure any training identified is delivered and followed up.

Provide induction training for all new staff and keep up to date with any training needs for existing staff.

Be responsible for allocating work to the reception and admin team and keeping an eye on workload and directing staff as appropriate.

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

About us

We are a professional and friendly team caring for approximately 26000 patients in Shaftesbury, Sturminster Newton, Marnhull and the surrounding villages.