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Henmore Health – Brailsford

Dispensary Counter Assistant (23-30 hours per week)

The closing date is 20 May 2025

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Job summary

We have an exciting opportunity for a Dispensary Counter Assistant to join our friendly and growing team at Henmore Health - Brailsford, and would love to hear from you.

Main duties of the job

The successful candidate will support the dispensary in all areas of dispensing, ensuring a high-level of service is delivered at all times, whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.

Hours of work are between 23-30 hours per week and will cover the opening hours of the Practice Dispensary between 9am - 5.30pm Monday - Friday.

About us

Henmore Health is a positive and dedicated provider of primary care in the Ashbourne area, the gateway to the Peak District. We comprise 2 practices located 7 miles apart Henmore Health The Surgery Ashbourne and Henmore Health Brailsford. This position is based at Brailsford.

We are high performing SystmOne dispensing practices, serving a combined growing rural community of over 13,500 patients.

Everyone in our team is vital - we only move forward when we do so together, for the benefit of each other and our patients.

If you have any questions prior to application, please email to ddicb.thebrailsford.adminteam@nhs.net

Closing date: Tuesday 20th May 2025 23:59, although we reserve the right to close earlier or later - please do not delay in submitting your application.

Details

Date posted

07 May 2025

Pay scheme

Other

Salary

Depending on experience Band 2 equivalent

Contract

Permanent

Working pattern

Part-time

Reference number

A2352-25-0003

Job locations

The Medical Centre

Church Lane

Brailsford

Ashbourne

Derbyshire

DE6 3BX


Job description

Job responsibilities

The following are the core responsibilities of the counter assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Acting as the focal point for patients, answering the phone and hatch

b. Collecting prescription charges in accordance with dispensary protocol

c. Maintaining stock levels within the dispensary, liaising with the dispensary manager/supervisor to facilitate reordering

d. Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable

e. Safe disposal of returned and / or out of date medicines

f. Supporting the processing of repeat prescriptions, ensuring a 48-hour turnaround is achieved

g. Process prescription requests via email, phone, fax, face-to-face and online

h. Assisting the Dispensary manager/supervisor in the preparation of monthly returns

i. Maintaining a clean and safe working environment at all times

j. Maintain accurate records at all times, read coding entries appropriately

Job description

Job responsibilities

The following are the core responsibilities of the counter assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Acting as the focal point for patients, answering the phone and hatch

b. Collecting prescription charges in accordance with dispensary protocol

c. Maintaining stock levels within the dispensary, liaising with the dispensary manager/supervisor to facilitate reordering

d. Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable

e. Safe disposal of returned and / or out of date medicines

f. Supporting the processing of repeat prescriptions, ensuring a 48-hour turnaround is achieved

g. Process prescription requests via email, phone, fax, face-to-face and online

h. Assisting the Dispensary manager/supervisor in the preparation of monthly returns

i. Maintaining a clean and safe working environment at all times

j. Maintain accurate records at all times, read coding entries appropriately

Person Specification

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Qualifications

Essential

  • Good standard of general education

Desirable

  • GCSE (or equivalent) English & Maths at Grade C or above

Experience

Essential

  • Experience of working in primary care
  • Experience working with the general public/patients

Desirable

  • Experience of working in a dispensary
  • Broad knowledge of General Practice

Other requirements

Essential

  • Willingness to undertake the NVQ Level 2 in Dispensing Services
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Skills

Essential

  • Excellent communication skills (written and oral)
  • Good IT skills
  • Clear, polite telephone manner
  • Ability to work as a team member
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • Competent in the use of Office and Outlook
  • EMIS / Systmone / Vision user skills
  • Capable of managing cash payments
  • Ability to effectively manage stock, including ordering, rotation, disposal etc.
Person Specification

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Qualifications

Essential

  • Good standard of general education

Desirable

  • GCSE (or equivalent) English & Maths at Grade C or above

Experience

Essential

  • Experience of working in primary care
  • Experience working with the general public/patients

Desirable

  • Experience of working in a dispensary
  • Broad knowledge of General Practice

Other requirements

Essential

  • Willingness to undertake the NVQ Level 2 in Dispensing Services
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Skills

Essential

  • Excellent communication skills (written and oral)
  • Good IT skills
  • Clear, polite telephone manner
  • Ability to work as a team member
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • Competent in the use of Office and Outlook
  • EMIS / Systmone / Vision user skills
  • Capable of managing cash payments
  • Ability to effectively manage stock, including ordering, rotation, disposal etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Henmore Health – Brailsford

Address

The Medical Centre

Church Lane

Brailsford

Ashbourne

Derbyshire

DE6 3BX


Employer's website

https://www.brailsfordandhulland.co.uk/ (Opens in a new tab)

Employer details

Employer name

Henmore Health – Brailsford

Address

The Medical Centre

Church Lane

Brailsford

Ashbourne

Derbyshire

DE6 3BX


Employer's website

https://www.brailsfordandhulland.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Dispensary Supervisor

Claire Sibley

ddicb.thebrailsford.adminteam@nhs.net

Details

Date posted

07 May 2025

Pay scheme

Other

Salary

Depending on experience Band 2 equivalent

Contract

Permanent

Working pattern

Part-time

Reference number

A2352-25-0003

Job locations

The Medical Centre

Church Lane

Brailsford

Ashbourne

Derbyshire

DE6 3BX


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