Dispensary Counter Assistant

Job description

Job responsibilities

The following are the core responsibilities of the counter assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Acting as the focal point for patients, answering the phone and hatch

b. Collecting prescription charges in accordance with dispensary protocol

c. Maintaining stock levels within the dispensary, liaising with the dispensary manager/supervisor to facilitate reordering

d. Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable

e. Safe disposal of returned and / or out of date medicines

f. Supporting the processing of repeat prescriptions, ensuring a 48-hour turnaround is achieved

g. Process prescription requests via email, phone, fax, face-to-face and online

h. Assisting the Dispensary manager/supervisor in the preparation of monthly returns

i. Maintaining a clean and safe working environment at all times

j. Maintain accurate records at all times, read coding entries appropriately

Person Specification

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Essential

• Good standard of general education

Desirable

• GCSE (or equivalent) English & Maths at Grade C or above

Experience

Essential

• Experience of working in a dispensary
• Experience working with the general public/patients

Desirable

• Experience of working in primary care
• Broad knowledge of General Practice

Other requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Skills

Essential

• Excellent communication skills (written and oral)
• Good IT skills
• Clear, polite telephone manner
• Ability to work as a team member
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Competent in the use of Office and Outlook
• EMIS / Systmone / Vision user skills
• Capable of managing cash payments
• Ability to effectively manage stock, including ordering, rotation, disposal etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Henmore Health – Brailsford

Address

The Medical Centre

Church Lane

Brailsford

Ashbourne

Derbyshire

DE6 3BX

Employer's website

https://www.brailsfordandhulland.co.uk/ (Opens in a new tab)