Dual HCA and Practice Administrator

Job description

Job responsibilities

The post-holder is a Dual HCA and Practice Administrator.

Within the scope of a HCA in delivering health services. There may be, on occasion, a requirement to carry out other tasks.

- Consult with patients and their families to undertake assessments of patient need.

-Deliver and assist clinical staff in the provision of treatment, care, health promotion, LTC management and patient education.

- Be an integral part of the general practice team

- Provide clinical support to registered nurses and other healthcare professionals within the practice

- Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives

- Act as a chaperone as required

- Ensure specimens are recorded and ready for onward transportation

-Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC Policy

--Work within national and local protocols where these exist

- Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

-Recognise the boundaries of their practice and know when and to whom patients should be referred

- Support in the delivery of enhanced services and other service requirements

- Support the administrative team on an as-required basis

- Undertake all mandatory training and induction programmes

- Contribute to and embrace the spectrum of clinical governance

- Maintain a clean, tidy, effective working area at all times

-Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Within the scope of a Practice Administrator

-Undertake a broad spectrum of administrative duties commensurate with the role

- Process the Practice Managers incoming and outgoing mail

- File and store records as required

- Photocopy documentation as required

- Process scanning and coding as required

- Processing summarising as required

- Support the Practice Manager with

Preparation of meeting agendas

Minute taking and dissemination

Scanning

Inbox management

Significant events

Health and safety checks

Policy management

Compliance

Any other administrative duties

- Support the reception team with processing patient registrations and deduction of patient records

- Input data into the patients healthcare records as necessary

- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

- Assist with online consultation administration as required

Work closely with and to support the Practice Manager

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of administrative duties

Other requirements/wider responsibilities

Essential

• Disclosure Barring Service (DBS) check
• Occupational Health clearance

Knowledge and skills

Essential

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Sensitive and empathetic in distressing situations
• Good organisational skills
• Ability to record accurate notes
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Knowledge of and ability to work to key policies and procedures

Desirable

• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Understanding of safeguarding adults and children
• Chaperone procedure
• Demonstrate personal accountability, emotional resilience and work well under pressure

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English

Desirable

• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bampton Medical Practice

Address

Landells

Bampton

Oxfordshire

OX18 2LJ

Employer's website

https://www.bamptonmedicalpractice.co.uk/ (Opens in a new tab)