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Clay Lane Medical Practice

Receptionist

The closing date is 17 March 2026

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Job summary

Job summary

Receptionist/Administration Role - 20 hours a week - Morning Shifts

Previous GP reception experience preferred.

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, Nurses and other members of the Practice team.

Main duties of the job

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, Nurses and other members of the Practice team.

Main duties of the job

* Telephone Duties

*Reception Duties

*Filing

*General office duties

About us

In 2018 our 2 single practices; Walsgrave Road Surgery and Morris Avenue Surgery merged together to form Clay Lane Medical Practice. Our practices share a background of practicing high quality, patient-centred care supported by a hard-working and dedicated team. We were excited to have the opportunity of working together to become even stronger as a wider team. We are a 10,000 plus patient practice.

Details

Date posted

10 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2347-26-0000

Job locations

5 Clay Lane

Coventry

CV2 4LJ


Job description

Job responsibilities

Duties and Responsibilities

1. Making appointments

2. Taking requests for prescriptions

3. Giving out results

4. Ambulance transport bookings

5. Home visit requests

6. Deal with general enquiries and complaints

7. Contacting other providers

8. Register new patients and temporary residents

9. Greet and direct patients and visitors

10. Making appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to next shift

13. Respond to needs of doctors and nurses during surgery

14. Collect payments from patients for non-NHS services

15. Deal with general enquiries and complaints

16. Pulling Lloyd George envelopes when requested by doctors

17. Dealing with requests for repeat prescriptions

18. Handing out Prescriptions

19. Dealing with queries relating to repeat prescriptions

20. Input and extract information from Practice computer system

21. Observe health and safety guidelines at all times

22. General housekeeping (e.g. keeping reception and waiting areas tidy)

23. Make refreshments for doctors and other team members, participate in washing

Up

24. Clean and replenish GP surgery rooms

25. Any other reasonable duties as necessary

(dependant on experience)

26. Process Referrals

27. Extract and prepare GDPR requests

Job description

Job responsibilities

Duties and Responsibilities

1. Making appointments

2. Taking requests for prescriptions

3. Giving out results

4. Ambulance transport bookings

5. Home visit requests

6. Deal with general enquiries and complaints

7. Contacting other providers

8. Register new patients and temporary residents

9. Greet and direct patients and visitors

10. Making appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to next shift

13. Respond to needs of doctors and nurses during surgery

14. Collect payments from patients for non-NHS services

15. Deal with general enquiries and complaints

16. Pulling Lloyd George envelopes when requested by doctors

17. Dealing with requests for repeat prescriptions

18. Handing out Prescriptions

19. Dealing with queries relating to repeat prescriptions

20. Input and extract information from Practice computer system

21. Observe health and safety guidelines at all times

22. General housekeeping (e.g. keeping reception and waiting areas tidy)

23. Make refreshments for doctors and other team members, participate in washing

Up

24. Clean and replenish GP surgery rooms

25. Any other reasonable duties as necessary

(dependant on experience)

26. Process Referrals

27. Extract and prepare GDPR requests

Person Specification

Experience

Essential

  • Office experience preferred

Desirable

  • Experience of working in a GP practice preferred.
Person Specification

Experience

Essential

  • Office experience preferred

Desirable

  • Experience of working in a GP practice preferred.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Clay Lane Medical Practice

Address

5 Clay Lane

Coventry

CV2 4LJ


Employer's website

https://www.claylanemedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Clay Lane Medical Practice

Address

5 Clay Lane

Coventry

CV2 4LJ


Employer's website

https://www.claylanemedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Manager

Rosalind Moore

rosalind.moore@nhs.net

Details

Date posted

10 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2347-26-0000

Job locations

5 Clay Lane

Coventry

CV2 4LJ


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